Net Friends, Inc. - Support Services

You have enough contracts and obligations to worry about. At Net Friends, you won't have to jump through hoops to get our attention. We keep it simple:

You contact us with a problem or request.
Your request is dispatched to the best available consultant, who makes contact with you shortly to start addressing your request.
The consultant resolves the issue, either on-site or remotely.
At the end of the month, you get a detailed invoice, with a full account of work performed, billed in tenths of an hour for time spent on your request.

No contracts, fees, retainers, or advance purchases required.

Need occasional advice when something stops working? We can do that. Two calls a year whenever your in-house IT manager is stumped? We can do that. Routinely scheduled visits, backed up by 24/7 remote monitoring of critical systems? We can do that, too. Our support services can take whatever form you require. And we’ll trust you to know your own business priorities and deadlines. Just set the priority for requests (Critical, Important, Medium, etc.) when you call them in. We understand that print jobs or mouse problems can be critical sometimes.

No-Surprises Billing

All services are strictly pay-as-you-go under a single hourly rate
If you're working, we're working—you get 24x365 access for critical issues at no extra charge

For detailed information, download our Support Services document.