If your support issue requires immediate assistance, please call our office. Email and web form submissions are reviewed during business hours only.
The timeline for delivering an IT Health Assessment is approximately four weeks following quote acceptance for most customers. Here's what you can expect during those four weeks:
During Week 2, information will be flowing from you back to our assessment team, who will document and collate it in preparation for the on-site visit.
During week 3, our team will engage your stakeholders and key IT personnel via in-person or phone interviews. These interviews allow us to resolve logistical hurdles, clear up ambiguities in documentation, and establish our bona fides as impartial participants with extensive knowledge of industry best practices.
Within a few days after the on-site portion of the assessment, you will receive our completed report via email. After this, an expert will conduct a conference call with your stakeholders to answer any questions and get feedback about your experience with us.