Business
Our First “Near Death” Experience

As we celebrate 25 hard won years in business, I’d like to share some real-world crises that became crucial transitions into where we are today.

Cybersecurity
My First Cybersecurity Incident

You never forget your first cybersecurity incident. It was the summer of 2001, & I was working as a field tech, supporting several medical research departments.

News
Net Friends Leadership Team Certified in IT Service Management

As of April 2022, all eight individuals on Net Friends’ Leadership Team achieved their certification in IT Service Management (ITIL).

News
Net Friends CEO Named to Information Technology Advisory Committee at Durham Tech

John Snyder, CEO of Net Friends, Inc., has been appointed to the Information Technology Advisory Committee at Durham Technical Community College.

News
Net Friends Receives SOC 2 Type II Attestation for Third Year, Adding Confidentiality Trust Services Criteria

“By engaging in the SOC 2 Type II audit every year, we are motivated by transparency and accountability,” said John Snyder, CEO of Net Friends.

Life At Net Friends
A Tale of Net Friendly IT Support (How I Met My Wife)

"In 1999, I was a new tech at Net Friends, enjoying my time supporting dozens of research departments at Duke University."

News
Net Friends Owner John Snyder Named to National Small Business Association’s Leadership Council

NSBA’s Leadership Council to Advise Policymakers in Washington DC on Interests of Small Businesses

Business
2021 in Retrospect with Net Friends President

An end-of-year letter from Neelesh Patel, Net Friends President, about our Customer Success and Growth in 2021.

Business
2021 in Retrospect with Net Friends CEO

A 2021 reflection and end-of-year letter from John Snyder, Net Friends CEO.

Cybersecurity
How We Sustained Our Security Culture

At Net Friends, we have a long history of improving our cybersecurity posture and applying it to our services to promote secure environments for our customers.

Business
A Tech CEO Shares 4 Lessons Learned the Hard Way

Net Friends CEO, John Snyder, shares hard-won knowledge to help others in business find a shorter path to success.

Business
A Tech CEO Shares 4 Lessons Learned the Hard Way (Part 2)

Net Friends CEO, John Snyder, shares hard-won knowledge to help others in business find a shorter path to success.

Business
Our Deep History With Developers

After years of parallel growth with our software sister company, we became a stronger business with greater clarity and focus on our best-in-class IT solutions.

Cybersecurity
How We Became HIPAA Experts

The story of how we went from a scrappy group of six technicians at Duke to a radically innovative IT partner that brought HIPAA expertise to the table.

Business
Our First Entrepreneurial Steps

How our Founder, David, fostered a culture of entrepreneurialism and experimentation that few IT Support companies have pursued...

Business
"You're Doing It Wrong" Podcast Episode on The Reluctant Visionary

Business coach Mark Henderson Leary is the podcast host of "You're Doing It Wrong," where he interviewed John Snyder about implementing EOS at Net Friends.

Life At Net Friends
What A Teacher Taught Us

In 2016, we hired a former educator with a Masters in curriculum development and instruction to join our team as our first Training Coordinator.

Life At Net Friends
How Our Joint Venture with Castra Began

I first met Grant Leonard back in 2002. We hired him at Net Friends as a contractor to help with all sorts of IT security projects and initiatives.

Life At Net Friends
How I Was Hired At Net Friends

"Wanna grab a free lunch?" my boss asked me. "Of course" was the only possible answer any new college graduate loaded down with student debt could give to that.

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