Raleigh IT Support Services

Support Services

Providing business with fast,
flexible, effective technology solutions

You have enough contracts and obligations to worry about. At Net Friends, you won’t have to jump through hoops to get our attention. We keep it simple:

  1. You contact us with a problem or request.
  2. Your request is dispatched to the best available consultant, who makes contact with you shortly to start addressing your request.
  3. The consultant resolves the issue, either on-site or remotely.
  4. At the end of the month, you get a detailed invoice, with a full account of work performed, billed in tenths of an hour for time spent on your request.

No contracts, fees, retainers, or advance purchases required.

Ready to Help

Need occasional advice when something stops working? We can do that. Two calls a year whenever your in-house IT manager is stumped? We can do that. Routinely scheduled visits, backed up by 24/7 remote monitoring of critical systems? We can do that, too. Our support services can take whatever form you require. And we’ll trust you to know your own business priorities and deadlines. Just set the priority for requests (Critical, Important, Medium, etc.) when you call them in. We understand that print jobs or mouse problems can be critical sometimes.

No-Surprises Billing

  • All services are strictly pay-as-you-go under a single hourly rate
  • If you’re working, we’re working—you get 24×365 access for critical issues at no extra charge

For detailed information, download our Support Services document.
 
 

Enterprise Services is on-demand support designed for clients who require:

  • Help desk services
  • Procurement assistance
  • Monitoring
  • Vertical application support

For detailed information, download our Enterprise Services document.
 

For platform-specific information, download our Windows and Macintosh Expertise documents.
 

View a detailed list of Our Technology Vendor Partners.