Housing Equity Nonprofit Gains Reliable IT Support and IT Roadmap

CAHEC has been breaking ground on revitalizing and developing equitable housing opportunities for communities since 1992. At the end of 2021, they sought IT services from Net Friends to gain reliable IT support, strategic guidance for their long-term IT vision, and expertise for critical projects.

CAHEC's Challenge

CAHEC needed a fresh perspective to help their staff adopt and fully leverage their modern, cloud-centric solutions. They also needed a Managed IT Provider who could consistently meet service delivery expectations and support their in-house IT department.

A People-First Technology Partner

"Net Friends is that small local company at heart. They really focus company culture around employees and their personal success. This was something that was equally weighed during our decision making process as they reflect our own values."

— Garrett C., Information Systems Specialist at CAHEC

Results At A Glance

  • Critical IT Projects On Track
  • Optimized Technology Roadmap
  • Strategic Guidance on IT Budget
  • Onsite & Remote IT Support
  • Network Infrastructure Optimized
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Before NetVisor

CAHEC's in-house IT department needed a reliable technology partner to support their staff and network. Without their core IT needs met by a dependable vendor, they would be constantly distracted by support issues and unable to focus on making proactive updates to their IT environment.

After NetVisor

Net Friends' "World-Class"-rated Support Center absorbed the day-to-day IT support, so CAHEC's internal IT staff could shift their focus back to their core operations and long-term strategic planning. With Net Friends' Technology Stack, CAHEC saw day-to-day IT-related disruptions become a thing of the past.

Why NetVisor?

NetVisor is an all-inclusive, fixed price Managed IT Services solution that grants access to our Help Desk support, standardized procurement, vCIO guidance, and specialized expertise from a Microsoft Gold Partner.

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Endpoint Support
24x7 monitoring services by our in-house Network Operations Center. Standard software packages deployed to all workstations for antivirus, antimalware, anti-ransomware, patching, inventory management, and monitoring services.
Help Desk
24x7 access to our IT Support Center experts for personalized support over the phone and on-site at a discounted rate. No upcharge for nights, weekends, or holidays.
Network Support
Is your organization actively updating, monitoring, and maintaining your network equipment? Who do you call when your internet goes down or a loud noise is coming from your network closet? Let the experts at Net Friends document, maintain, and troubleshoot these devices, so your organization can concentrate on its mission. Keep working… Net Friends has your back with our range of managed IT support services.
Account Management
As your single point-of-contact regarding all things Net Friends, Account Managers foster a long-lasting relationship with your organization by aligning your IT infrastructure with your business practices, process, and organizational goals.
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