Nonprofit Gains IT Roadmap In Pursuit of Compliance

CAHEC had a clear roadmap and IT strategy for upcoming infrastructure improvements. However, CAHEC’s fundamental IT needs were not being consistently met by their IT provider.

Established in 1992, CAHEC ranks as one of the largest nonprofit equity syndicators in the U.S. Their mission is to create sustainable communities through affordable housing and revitalization.

IT Support for Non-Profits
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Client Success Story

Nonprofit Gains IT Roadmap In Pursuit of Compliance

CAHEC had a clear roadmap and IT strategy for upcoming infrastructure improvements. However, CAHEC’s fundamental IT needs were not being consistently met by their IT provider.

Challenges

  • Delayed Resolutions for Routine Issues
  • Multiple IT Projects On Hold
  • Lacked Technology Goals & IT Strategy

Benefits

  • Enhanced Network Infrastructure
  • Reduced Network Maintenance
  • Improved Licensing Management

Solutions

Faced with an untenable situation, CAHEC initiated a Request for Proposal (RFP) in 2021 to find a new IT partner who could address 4 core needs:

  • Responsive Support: CAHEC needed an IT provider who consistently met service delivery expectations
  • Effective Resolutions: CAHEC's IT division needed a reliable outsourced IT team with the skillset to complete IT tasks and prioritize follow-ups
  • Critical IT Projects: With major IT projects in the pipeline, CAHEC needed an IT partner who could manage and successfully execute IT projects with expertise
  • IT Roadmap: CAHEC wanted vCIO advice and guidance for their long-term vision to enhance their technology environment and cybersecurity posture

CAHEC was seeking a strategic IT partner for their core IT needs. During their RFP process, CAHEC discovered why Net Friends has a strong reputation as technology experts. CAHEC was attracted to the way Net Friends demonstrated their ability to help businesses adopt and fully utilize modern, cloud-centric solutions.

Net Friends focused on building a strong partnership around visionary-level collaboration and strategic IT guidance with CAHEC's internal IT staff. This approach included assistance and feedback for their short- and long-term goal planning, enhancing IT policies, execution of special IT projects and initiatives, SIEM/SOC support, and managed IT services.

The primary Net Friends services that CAHEC chose were NetVisor, NetCore, and NetVisor Architect to address their short- & long-term IT concerns.With NetVisor Managed IT Services, CAHEC unlocked:With NetCore Managed Infrastructure Services, they accessed:

  • Network Support — Net Friends lifted the burden of network infrastructure maintenance and monitoring off the shoulders of CAHEC's internal IT team
  • Rock Solid Reliability — By aligning CAHEC's IT environment with Net Friends’ Technology Stack, day-to-day disruptions due to infrastructure issues became a thing of the past

With NetVisor Architect, CAHEC gained:

vCIO Advice & Guidance for IT Projects — Net Friends helped implement a strategic plan for long-term infrastructure change by demonstrating the ability to both guide and execute on these initiatives

Access to Highly Responsive IT Help Desk — Net Friends' "World-Class" rated Support Center absorbed day-to-day support needs, so CAHEC's internal IT staff could shift their focus back to operations and strategic planning

Noticeable Increase in End User Productivity — Net Friends' ability to engage in a rapid and timely fashion saves most CAHEC end users at least a few days per support incident

Established in 1992, CAHEC ranks as one of the largest nonprofit equity syndicators in the U.S. Their mission is to create sustainable communities through affordable housing and revitalization.

IT Support for Non-Profits
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A People-First Technology Partner

"Net Friends is that small local company at heart. They really focus company culture around employees and their personal success. This was something that was equally weighed during our decision making process as they reflect our own values."

Garrett C.
Information Systems Specialist at CAHEC

Why NetVisor?

NetVisor is an all-inclusive, fixed price Managed IT Services solution that grants access to our Help Desk support, standardized procurement, vCIO guidance, and specialized expertise from a Microsoft Solutions Partner.

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Endpoint Support
24x7 monitoring services by our in-house Network Operations Center. Standard software packages deployed to all workstations for antivirus, antimalware, anti-ransomware, patching, inventory management, and monitoring services.
Help Desk
As your security provider, we offer 24x7 access to our IT Support Center experts for personalized support over the phone and on-site at a discounted rate. No upcharge for nights, weekends, or holidays.
Network Support
Is your organization actively updating, monitoring, and maintaining your network equipment? Who do you call when your internet goes down or a loud noise is coming from your network closet? Let the experts at Net Friends document, maintain, and troubleshoot these devices, so your organization can concentrate on its mission. Keep working… Net Friends has your back with our range of managed IT support services and network monitoring.
Account Management
As your single point-of-contact regarding all things Net Friends, Account Managers foster a long-lasting relationship with your organization by aligning your IT infrastructure with your business practices, process, and organizational goals.
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