Managed IT Services

What is NetVisor?

NetVisor is our all-inclusive, fixed-price offering for Managed IT Services. With our IT Support Services model, customers get access to our 24x7 Help Desk, standardized procurement, Cybersecurity Awareness Trainings, and a dedicated Account Manager.

Net Friends is a Microsoft Solutions Partner and we specialize in M365 Support, Cloud-Based Email & Endpoint Security, Managed Backups, vCIO Account Management, and more security services.

Our Managed IT Services

Help Desk
As your security provider, we offer 24x7 access to our IT Support Center experts for personalized support over the phone and on-site at a discounted rate. No upcharge for nights, weekends, or holidays.
Account Management
As your single point-of-contact regarding all things Net Friends, Account Managers foster a long-lasting relationship with your organization by aligning your IT infrastructure with your business practices, process, and organizational goals.
Scheduled Maintenance
We aim to reduce and eliminate network downtime, diagnostic support calls, security breaches, and most importantly, the risk of data loss. Our goal is to save you time and unnecessary expenses.
Executive Reporting
Monthly executive-style reports to help your organization plan, oversee, and budget your IT infrastructure costs.
Email Protections
Email protection is no longer about just spam filtering. Every day, more business are getting hit with malware, phishing attacks, and other cyber attacks. Net Friends can help you establish the best solution based on your unique organizational needs to reduce and eliminate your risks.
Server Support
From OS patches to running monthly scripts, we ensure that your servers are properly prepared for critical updates and assist with installing approved 3rd-party security patches.
Endpoint Support
24x7 monitoring services by our in-house Network Operations Center. Standard software packages deployed to all workstations for antivirus, antimalware, anti-ransomware, patching, inventory management, and monitoring services.
Network Support
Is your organization actively updating, monitoring, and maintaining your network equipment? Who do you call when your internet goes down or a loud noise is coming from your network closet? Let the experts at Net Friends document, maintain, and troubleshoot these devices, so your organization can concentrate on its mission. Keep working… Net Friends has your back with our range of managed IT support services and network monitoring.
“Thank you for taking the fear out of technology for me!”
Joyce H.
Business Owner

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Happy Customers Rate Us "World Class"

Net Friends is a Durham-based MSP and MSSP specializing in managed IT services, cloud-based solutions, and cybersecurity for SMBs in the Triangle, RTP, and beyond.
NPS Score MicrographicNPS Score Micrographic - Mobile Version
Our IT Support Center achieves high marks for our Net Promoter Score (NPS), doubling and surpassing the benchmark for the Technology & Services sector.

We're SOC 2 Compliant

Net Friends participates in an annual 3rd party audit to confirm that our internal systems & controls meet standards, stipulated by the AICPA. We're committed to delivering peace of mind to our customers by maintaining our SOC 2 Type II compliance year after year.

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Our friendly IT Experts are here for you. Contact Us Today!

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