Privacy Policy

Net Friends Inc. (“Net Friends”, “we”, “our”, and “us”) believes privacy is paramount and understands and cares about your privacy and your right to your information. We strive to be stewards of your information, just as you would do with your information.

This Privacy Policy (the “Policy”) applies to personal information collected through the Net Friends website, online services, and web pages that post, reference, and incorporate this Policy (all of the foregoing, collectively, the “Site”), whether accessed via computer, mobile device or other device (collectively, “Device”).

Your privacy matters to us, thus Net Friends has some basic principles:

  • We don’t ask you for personal information unless we truly need it
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights
  • We don’t store personal information on our servers unless required for the on-going operation of one of our services.

If you have questions about deleting or correcting your personal data, please contact our team at requests@netfriends.com

Consent

You hereby agree with and consent to the collection and processing of your personal information as described in this Policy.

Withdrawal of Consent

You have the right, at any time, to withdraw your consent to Net Friends’ collection and processing of your information. You may withdraw your consent by contacting us at requests@netfriends.com

Privacy Over the Internet

Net Friends understands that some individuals have special privacy concerns around information transmitted or collected over the Internet or through web sites. This Policy also describes how you can reach us to update your personal information, access and control the use of the personal information, or get answers to questions you may have about our privacy practices. Please read this Policy carefully, because by accessing and using this Site you are acknowledging that you understand and agree to the terms of this Policy.  

Security of Your Information

Net Friends uses reasonable organizational, technical, and administrative measures designed to protect your personal information under our control, although “perfect security” does not exist on the Internet. Online, we guard the privacy and confidentiality of your personally identifiable information with audited safeguards. We do not currently collect any sensitive information, such as credit card numbers or social security numbers. This Policy will be updated to reflect any changes, should they arise.

How The Online Information Net Friends Collects Is Used

As you interact with Net Friends via the Site, there may be opportunities for you to provide us with your information. Additionally, we may collect certain information about you as further described below.

The types of information that Net Friends collects about you may include, but are not limited to:

  • Contact information (such as name, address, city, state and ZIP code, occupation, email address and telephone number);
  • Information about your connected Devices (such as IP address, browser type, unique device identifier, cookie data, and associated identifying and usage information);
  • Marketing profile information;
  • The kind of service provided to you.

To gauge the effectiveness of the Site, we do collect some non-individually-identifiable generic information about our visitors. Our web servers automatically recognize a visitor’s Internet service provider, the IP address, the domain name, the type of browser, the operating system, which pages are viewed on the Site, the web page a visitor was on when they linked to the Site, how much time is spent on each page, and other information related to the operation and interaction of the Site. This information does not reveal a visitor’s identity. We aggregate this information and use it to evaluate and improve the Site.

Identifiable Information – You can choose to provide individually-identifiable information to Net Friends in a number of ways. When visitors supply information about themselves for a specific purpose, Net Friends uses the information for that purpose (such as to provide the information the visitor has requested or to consider a visitor for a particular job). In addition, when visitors use the Site to request information about our services, we may use the individually-identifiable information as we would use the same information obtained online – for example, to evaluate your service needs and contact you regarding additional services you may find useful.

Net Friends will not ever sell, trade, or disclose to third parties any individually identifiable information derived from the use of Net Friends Site – including customer names and addresses (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others).

Net Friends collects, discloses, and uses your personal information:  

  • for the purpose of determining your qualifications for employment and reaching a hiring decision;
  • to comply with any legal process, applicable laws, and/or regulations and to defend ourselves in claims under such laws;  
  • to respond to your inquiries and fulfill your requests, such as to send you documents you request or e-mail; to send you important information regarding our relationship with you or regarding this Site, changes to our terms, conditions, and policies and/or other administrative information;  
  • for our business purposes, such as marketing new products and services, data analysis, audits, developing new products or services, enhancing our Site, improving our products and services,  
  • identifying Site usage trends, providing products and services, maintaining customer relationships, improving the quality, safety, and security of our products and services, administering your account(s), troubleshooting, supporting electronic signature, customizing and improving communication content, evaluating product performance, providing customer support and product support, warranty administration, and determining the eectiveness of our Site;
  • to our third party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, infrastructure provision, credit card processing, IT services, e-mail services, marketing services, auditing services, and other services, in order to enable them to provide services;  
  • to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); and when we otherwise have your consent.

In addition, we use and disclose personal information collected through this Site as we believe to be necessary or appropriate: (a) as permitted by applicable law, including laws outside your country of residence; (b) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (c) to enforce our Terms of Use; (d) to protect our operations or those of any of our affiliates; (e) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (f) to allow us to pursue available remedies or limit the damages that we may sustain.

Third Party Web Sites

This Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or web property that is available through this Site or to which this Site contains a link. The Site may contain hyperlinks to other web sites. When you click onto one of these hyperlinks, and leave the Site, you are moving to another web site that we do not control. We encourage you to read the privacy statements of these linked web sites, as their privacy policy may differ from ours and we cannot take any responsibility for the content or policies adopted by other web sites. The availability of any third party site, or the inclusion of a link to any third party site, on this Site does not imply endorsement of it by us or by our affiliates.

How We Collect Personal Information about You

Most of the personal information Net Friends collects about you is collected directly from you, such as when you (1) submit your personal information to receive product updates and marketing information, (2) contact us via the online “Contact” portal on the Site, (3) send e-mail messages or feedback, or transmit other information by e-mail, and (4) apply for a job. To elect to engage in such activities, we may ask that you provide us personal information.

Passive Information Collection and Use

As you navigate around this Site, certain information can be passively collected (that is, gathered without you actively providing the information), using various technologies. We passively collect and use information in a variety of ways, including:

  • Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access this Site through a mobile Device.
  • Cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on this Site, pages visited, and language preferences. We and our service providers may use the information for security purposes, to facilitate navigation, and display information more effectively. In addition, we may use cookies to gather statistical information about site usage in order to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it.
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) to disable existing cookies; or (iii) to set your browser to automatically reject any cookies. If you set your browser to reject cookies, part of the Site may not work for you.
  • Pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Site pages to, among other things, track the actions of Site users and compile statistics about Site usage and response rates.
  • IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits this Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering this Site.
  • Device Information: We may collect information about your Device, such as a unique device identifier.

Privacy Policy Changes

Although most changes are likely to be minor, Net Friends may change its Privacy Policy from time to time, and at Net Friends sole discretion. Net Friends encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Business Transfers

If Net Friends, or substantially all of its assets, were acquired, or in the unlikely event that Net Friends goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Net Friends may continue to use your personal information as set forth in this policy.

Rights to Access, Correct, or Delete Your Information, and Closing Your Account

You have a right to (1) access, modify, correct, or delete your personal information controlled by Net Friends. You can request your personal information that is not readily accessible to you (for example, your IP access logs) by emailing us at request@netfriends.com.  

Data Retention

We retain the personal information you provide while your account is in existence or as needed to provide you services. We may retain your personal information even after you have closed your account if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, prevent fraud and abuse, or enforce this Privacy Policy. We may retain personal information, for a limited period of time, if requested by law enforcement.

Email Communications

Net Friends may use email to communicate with customers or prospective customers about events or new products and services or to respond to visitor’s emails. If you receive unwanted email from us you may also remove yourself from our email list by simply following the “unsubscribe” instructions in the email.  

Use of Site By Minors

We do not intentionally collect information from individuals under the age of 18. The Site is not directed to individuals under the age of 18 and we request that these individuals not provide personal information through this Site.

Compliance with Local Laws

While this Policy applies to personal information generally, the local laws, rules and regulations of jurisdictions that are applicable to Net Friends (“Local Laws”) may require standards which are stricter than this Policy and, in such event, Net Friends will comply with applicable Local Laws. Specific privacy policies may be adopted to address the specific privacy requirements of particular jurisdictions.

Security and Breach Notification

Net Friends is committed to the security of your information, and has in place physical, administrative and technical measures designed to prevent unauthorized access to that information.  

These security policies cover the management of security for both its internal operations as well as services provided. These policies, which are aligned with the ISO/IEC 27001:2013 and SOC2 Type2 standards, govern all areas of security applicable to services and apply to all Net Friends employees.

Net Friends employees are required to maintain the confidentiality of services data. Employees’ obligations include written confidentiality agreements, regular training on information protection, and compliance with company policies concerning protection of confidential information.

Net Friends promptly evaluates and responds to incidents that create suspicions of unauthorized handling of services data. Net Friends Management is informed of such incidents and, depending on the nature of the activity, define escalation paths and response teams to address the incidents. If Net Friends determines that your services data has been misappropriated (including by an Net Friends employee) or otherwise wrongly acquired by a third party, we will promptly report such misappropriation or acquisition to you.

How to Complain

We hope that we can resolve any query or concern you raise about our use of your information. To contact, please use requests@netfriends.com  

Compliance

Net Friends will periodically assess compliance with this Policy to verify that the Policy is comprehensive, accurate, implemented and accessible.  

Dispute Resolution

If you have any complaints or questions regarding our compliance with this privacy policy, you should first contact us at requests@netfriends.com or at the address listed below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this privacy policy.

Your Access to Your Personal Information

We give you choices regarding our use and disclosure of your personal information. You may opt-out of our collection of your personal information at any time by contacting us as specified below. We will seek to comply with your request(s) as soon as reasonably practicable. If applicable and you would like to review, correct, update, or delete the personal information that you have provided via this Site, please contact us as specified below. We will try to comply with your request as soon as reasonably practicable.

Retention Period

We retain your personal information for the period necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or allowed by law or to otherwise fulfill a legal obligation.

Changes to the Policy

Net Friends may modify, change or expand capabilities for obtaining and using information received from or about users of our web site. Net Friends will update this Privacy Policy as needed when this happens.  

Please check this policy periodically to learn about any of these changes.  

Inquiries or Questions

If you have questions or concerns about Net Friends’ policies and practices for handling personal information, please contact us by email: requests@netfriends.com   

Contact our IT
Support Center 24/7

Option 1: Call (919) 680-3763
Option 2: Email - request@netfriends.com
Option 3: Complete the form below
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If your support issue requires immediate assistance, please call our office. Email & web form submissions are only reviewed during business hours.