Life At Net Friends
What Was Your First Computer?

Lenovo recently inspired us to think back to our first computer, so we asked our staff to reminisce with us.

Technology
How to Check Your Trusted Platform Module (TPM)

The Trusted Platform Module (TPM) is central to Microsoft’s plans to boost the security of 1.3 billion workstations running Windows 10.

News
Castra Taps NetForce to Fill IT Positions as Demand Surges

Net Friends announces that Castra, an award-winning leader in MDR, has signed the largest NetForce IT staffing agreement to date.

Cybersecurity
Net Friends' Response to the Kaseya Breach

A message from Net Friends CEO John Snyder on the Kaseya Breach

Cybersecurity
How Do We Get to Universally Safe Networks?

It starts with a professional standardized certification for those who practice safe network design and operation.

Managed IT Services
Top 7 Signs You Deserve Better IT Support

How do you know when to cut ties with your IT provider? You watch for these warning signs that indicate low operational maturity.

Cybersecurity
Zero Cost Security Improvements to Protect Your Business

Nearly 1 out of 4 small businesses suffered at least one cyber attack last year. Discover cost free protections you can implement now to improve your security.

Cybersecurity
How to Eliminate RDP Vulnerabilities

Remote Desktop Protocol (RDP) vulnerabilities are often easy targets for cyber criminals and they are too expensive to appropriately secure and monitor.

Life At Net Friends
Summer 2021 Playlist ft. Net Friends Staff Picks

Kick off the summer with this curated playlist featuring staff picks by your Net Friends. From The Beach Boys to 2Pac, this mix is will liven up your work day!

Managed IT Services
The Basics of “Small Office” IT Infrastructure

Within the broad classification of "small business," there's one type that is largely unacknowledged in IT advertising: the "small office."

Business
Why Businesses Are Switching from CapEx to OpEx for their IT Investments

Should you buy your IT assets outright or lease them? Let's explore capital expenses vs. operating expenses and how OpEx can optimize your IT budget.

Business
Are You Ready for Anywhere Operations?

While "Work from Anywhere" is a common term, let's explore the future of "Anywhere Operations" and its implications for SMBs.

Business
IT Grants 101: How An MSP Can Help You Secure IT Grants

Do you need grant funding for your IT? Unsure about how to acquire and maximize IT grants? Explore how a Managed IT Services Provider can help you!

Managed IT Services
Top 7 Signs That Your IT Isn't Working

The drive to be a dominant player in your market requires leveraging the latest tech innovations. Your IT should make you more competitive, not hold you back.

Cybersecurity
How We Sustained Our Security Culture

At Net Friends, we have a long history of improving our cybersecurity posture and applying it to our services to promote secure environments for our customers.

Managed IT Services
Why You Need More Than A Break/Fix IT Partner

A Managed Services Provider gives your SMB access to several outsourced IT services at a predictable and affordable cost.

Business
How Net Friends Updates Our Contracts

At Net Friends, we regularly review our contracts to revise wording that is ambiguous, update service features, and assess how we can address risk exposure.

Technology
Top 7 Reasons Why Your Business Needs Microsoft 365 OneDrive

Microsoft 365 OneDrive (Business Premium) is the best cloud-based file storage and sharing solution. Explore the business benefits of this powerful tool.

Managed IT Services
What is On-Demand IT Staffing?

You can leverage outsourced IT staffing for greater competitiveness. Discover how on-demand IT staffing can streamline your business growth.

Managed IT Services
Top 6 Benefits to Working With a Microsoft Partner

Microsoft Silver/Gold Partners with Microsoft Certified IT Experts can provide the most innovative and trusted technologies to support your business.

Life At Net Friends
Q&A with Bob Casey, Senior Business Advisor

Meet Bob Casey, our Senior Business Advisor. Did you know that Bob spent a month in his twenties on his bicycle, riding across Europe?

Technology
Creating a Media Disposal Policy for Remote Workers

Treatment of end-of-life devices requires policies for thorough data sanitization before e-waste recycling and disposal, especially with a remote workforce.

Cybersecurity
MDR Case Study: REvil Ransomware

The security vendor Cybereason describes REvil (aka Sodinokibi) as “the Crown Prince of Ransomware.”

Business
Why Net Friends Relies on “Natural Language” Contracts

Net Friends aims to use "natural language" in our contracts, because we believe that they should be understood by the people who sign them.

Business
Top 8 Things to Include in Your IT Budget in 2021

Does your company have an IT budget? What are your tech spending categories? Keep reading for great insights on what should be included.

Business
What Should A CFO Know About IT? Q&A with Fourlane CFO Cynthia Hemingway

We interviewed Cynthia Hemingway, the Chief Financial Officer for Fourlane, about her perspective on being both a provider and consumer of IT.

Managed IT Services
How A Managed Services Provider Can Help You Manage Your IT Budget

Trying to keep IT costs low, or prioritize a fixed monthly cost? Let’s discuss how a managed IT services provider can help you manage your IT budget.

Business
A Tech CEO Shares 4 Lessons Learned the Hard Way

Net Friends CEO, John Snyder, shares hard-won knowledge to help others in business find a shorter path to success.

Business
A Tech CEO Shares 4 Lessons Learned the Hard Way (Part 2)

Net Friends CEO, John Snyder, shares hard-won knowledge to help others in business find a shorter path to success.

Life At Net Friends
9 Net Friends Share What 2020 Taught Them

If 2020 taught us anything, it's that we are in this together. We asked a few Net Friends to share what this last year has taught them. See what they said...

Life At Net Friends
Q&A with Madison, SOC Analyst

Madison shares, "When diversity is embraced in the workplace, new ideas and perspectives help improve efficiency and effectiveness."

Managed IT Services
Why You Need An Annual Infrastructure Assessment

Without an annual assessment, most businesses have no visibility over their assets, resource constraints, or other critical insights about their environment.

News
Net Friends Receives SOC 2 Type II Attestation for Second Year in A Row

‍Independent Audit Verifies Net Friends’ Internal Controls and Processes

Life At Net Friends
Q&A with Carrie, IT Project Coordinator

"Women can really be leaders in the field, because the best IT people are good listeners and take care of the details that are really important to customers."

Managed IT Services
Top 4 Scenarios Where You'll Need On-Demand IT Staffing

Your business’ IT requirements will always fluctuate. Here are the top four situations where you will need expert tech staffing to help you pivot. 

Business
Our Deep History With Developers

After years of parallel growth with our software sister company, we became a stronger business with greater clarity and focus on our best-in-class IT solutions.

Business
How Your IT Partner Contributes to Your Operational Maturity

What does the primary focus of your IT company say about the operational maturity of your IT environment?

Business
Part III: How Your IT Partner Contributes to Your Operational Maturity

What tools do you have in place and optimized to support your risk-informed responses?

Life At Net Friends
Q&A with Rachel, Services Manager

"We need more women in these IT positions to help guide and be a mentor for other women to succeed in this industry," Rachel remarks.

Business
Part II: How Your IT Partner Contributes to Your Operational Maturity

Does your business have a Technology Roadmap for your Digital Transformation journey?

Business
Part I: How Your IT Partner Contributes to Your Operational Maturity

Are you focused on minimizing network downtown or avoiding unnecessary disruptions?

Cybersecurity
MDR Case Study: Ryuk Ransomware

Ryuk is a sophisticated strand of ransomware that not only encrypts network drives, but it also deletes shadow copies on the endpoint. Here's how to prevent it!

Cybersecurity
How We Became HIPAA Experts

The story of how we went from a scrappy group of six technicians at Duke to a radically innovative IT partner that brought HIPAA expertise to the table.

Managed IT Services
Choosing Your IT Decision-Maker and Making the Outsourcing Decision

Who should be the IT decision-maker in your business? How do you decide whether to outsource or hire for your IT needs?

Cybersecurity
MDR Case Study: Maze Ransomware

Maze is a sophisticated strand of ransomware that steals data and exfiltrates it to servers controlled by hackers.

Cybersecurity
Leakware: The New Ransomware Targeting Hospitals, Law Firms, and... You?

The primary lever of extortion in leakware is to threaten to release a target’s confidential data. Here's how you can protect yourself against these attacks.

Business
4 Things a Tech CEO is Looking for in a New Hire

With over 15 years of hiring perspective, John Snyder, Net Friends CEO, shares his thoughts on the common traits he looks for when hiring new talent.

Managed IT Services
Top 3 Reasons Why Hiring a Managed Services Provider Can be a Game-Changer

Do you want your business to be competitive in the market? Here are 3 great reasons why you should hire an IT Managed Services Provider today!

Managed IT Services
Identify Critical Data Missing from Your Backup Strategy

Line-of-business (LOB) software is the Achilles heel of small business backup strategies. Don't forget to secure critical data from your LOB tools too.

Managed IT Services
The Benefits of Hiring An Outsourced IT Company

Small and medium-sized businesses often hire managed IT service providers to reduce costs and leverage external expertise, assets, & direct vendor partnerships.

Technology
Why We Selected Aruba's Networking Products for Our Technology Stack

As Aruba puts it "the 'Magic' is in the customer experience" after being positioned as a Leader in the 2020 Gartner Wired and Wireless LAN Magic Quadrant.

Cybersecurity
The Best Detection & Response Tools Against Internet Attacks

Net Friends selected a potent combination of tools that allows us to offer our small business customers enterprise-grade security without enterprise pricing.

Technology
How Our Passion for Cortex XDR Paid Off

When we discovered Cortex XDR as the best detection & response tool on the market, we knew we'd do everything we could to create access to it for our customers.

Business
Our First Entrepreneurial Steps

How our Founder, David, fostered a culture of entrepreneurialism and experimentation that few IT Support companies have pursued...

Business
Top 5 IT Budget Questions to Consider in 2021

A typical small business' IT budget should be somewhere between 3-7% of its total revenue. Here are 5 key questions to consider before investing in your IT.

Strategy
Our 6-Month Head Start on the Pandemic

How on earth did we “predict” the pandemic? All “Back to the Future” jokes aside, the simple fact is we didn’t predict anything. What we did was more practical.

News
Net Friends Joins Exclusive Aruba Program

Net Friends Provides Triangle Businesses Exclusive Access to Aruba Networks Wired and Wireless Infrastructure Product Suite

Life At Net Friends
Happy Holidays from Net Friends

This year, we are grateful for every interaction that reminded us that we are in this together!

Managed IT Services
Palo Alto Networks Leads in Gartner's 2020 Magic Quadrant for Network Firewalls

In November 2020, Gartner released its Magic Quadrant for Network Firewalls with Palo Alto Networks securing the top position yet again in the Leader quadrant.

Business
"You're Doing It Wrong" Podcast Episode on The Reluctant Visionary

Business coach Mark Henderson Leary is the podcast host of "You're Doing It Wrong," where he interviewed John Snyder about implementing EOS at Net Friends.

Cybersecurity
My First Cybersecurity Incident

You never forget your first cybersecurity incident. It was the summer of 2001, & I was working as a field tech, supporting several medical research departments.

Managed IT Services
Why Use Microsoft 365 Business Premium?

The “Business Premium” plan is affordable and gives us access to powerful cloud-based security tools that we could call upon to keep your data more secure.

Cybersecurity
Identifying Point-in-Time Risks with Kirkpatrick Price

The top three reasons why we selected Kirkpatrick Price as our SOC 2 Type II auditor and how that led us to a powerful risk assessment tool.

Cybersecurity
Discovering a Next-Generation Risk Assessment Tool with Axio

How the Axio360 tool helped us quantify risks and give key stakeholders the power to make informed decisions in response to potential risk events.

Cybersecurity
Quantifying Risk Scenarios with Axio360

How the Axio360's quant tool helps us explore various risk scenarios and directly quantify the costs for those events should they occur.

Cybersecurity
Net Friends' Risk Assessment Video Series

After our SOC 2 Type II audit, we started engaging with new risk categories that led us on a journey towards discovering a powerful risk assessment tool.

Life At Net Friends
A Tale of Net Friendly IT Support (How I Met My Wife)

In 1999, I was a new tech at Net Friends, enjoying my time supporting dozens of research departments at Duke University.

Managed IT Services
Introducing NetVisor Cloud Account Security

Have you heard that over 90% of data breaches begin with an attacker sending email? This statistic is unfortunately about four years out of date.

Life At Net Friends
Q&A with Net Friend Kyle G. on Veterans Day

One of the most rewarding aspects of working alongside an incredible team of talented people is that you discover the diverse experiences that people bring.

Managed IT Services
How We Built Our Technology Stack: A Palo Alto Networks Case Study

Establishing our Palo Alto Networks partner status allowed us to differentiate ourselves as an MSP and MSSP in the local and regional market.

Life At Net Friends
What A Teacher Taught Us

In 2016, we hired a former educator with a Masters in curriculum development and instruction to join our team as our first Training Coordinator.

Life At Net Friends
How Our Joint Venture with Castra Began

I first met Grant Leonard back in 2002. We hired him at Net Friends as a contractor to help with all sorts of IT security projects and initiatives.

Managed IT Services
How We Apply Continual Improvement to IT

This battle-tested process is what lets us give our NetVisor customers a single monthly rate, guaranteed for up to three years.

Cybersecurity
Net Friends on Managed Pentesting in PenTest Magazine

Ransomware simulation and mitigation is likely to be the element of MPT that even companies with limited security awareness find most compelling.

Cybersecurity
Top 5 Takeaways for NIST 800-53 Rev 5

Just in time for Cybersecurity Awareness Month, the National Institute of Standards and Technology (NIST) has released an update to Special Publication 800-53.

Life At Net Friends
How I Was Hired At Net Friends

"Wanna grab a free lunch?" my boss asked me. "Of course" was the only possible answer any new college graduate loaded down with student debt could give to that.

Life At Net Friends
Why We Support Mental Health Awareness

At Net Friends, we are committed to normalizing mental illness as a topic of discussion and focus for our company.

Managed IT Services
What Is A Technology Stack & Why Should I Care?

If your current IT provider isn’t operating within a defined Technology Stack, it means they are not supporting you optimally.

Life At Net Friends
Join Us at Walk for Hope's Drive-Thru Event!

Net Friends is proud to support Walk for Hope again this year as our way of continuing to support mental health awareness.

Managed IT Services
Microsoft Office 2010 Reaches End of Support in October 2020

Microsoft Office 2010 will reach “end of support” status on October 13, 2020. If you still have users working with Office 2010, we recommend you upgrade now.

Life At Net Friends
Celebrating Net Friends' 23rd Anniversary

Every September, Net Friends celebrates our anniversary. We use this time to reflect on what we’ve accomplished over the years.

Business
Top 4 Tips to Prepare Your Technology for Hurricane Season

With an above-average hurricane season ahead of us this year, now is the time to prepare for any adverse weather that could impact your business.

News
Net Friends Recognized by Palo Alto Networks as a NextWave MSSP Partner

Net Friends is introducing NetCore Elements, a monthly subscription service featuring Palo Alto Networks next-generation firewall and security protections.

Managed IT Services
Top 4 Technology Stack Questions to Ask Your MSP

Your MSP must be willing to make difficult commitments in order for their Technology Stack to help customers produce returns on the investment.

Business
Top 3 BYOD Risks for WFH

As businesses worldwide shifted to work-from-home configurations at the start of the pandemic, this left many with little choice but to adopt “BYOD” solutions.

Managed IT Services
The Next Big Thing: Technology Stacks

Net Friends is the first managed service provider (MSP) in the Research Triangle region to deploy a complete Technology Stack for local businesses.

News
Net Friends Joins Axio360 Partnership Program

Net Friends announced as first strategic partner in Axio360 Partnership Program featuring Axio's industry-leading platform for assessing cyber risk exposure.

Technology
Top 3 Reasons Why Palo Alto Firewalls Are The Best

Net Friends is partnering with Palo Alto Networks, the global cybersecurity leader, to deliver true next generation firewall security.

Business
Office 365 Collaboration Tools: A Telecommuting Response

Net Friends is ready to help you get the most out of your existing Office 365 plan or upgrade to one that meets your new telecommuting needs.

Business
Securing Email & Cloud Data: A Telecommuting Response

Over 90% of all cyberattacks begin via email. Within minutes, Net Friends can implement a full suite of security controls that can protect you against exploits.

Business
Securing Identifications: A Telecommuting Response

Protecting your credentials is a challenge in the best of times. There are so many clever tactics malicious attackers use to get your staff’s passwords.

Business
Telecommuting Essentials

We’ve been hearing for years that telecommuting is the future of work. Thanks to the COVID-19 pandemic, the future is here – whether we like it or not.

Business
Our Telecommuting Response Packages

In response to the COVID-19 crisis, we are announcing special packages designed to help you transition to working remotely with minimal loss of productivity.

Business
Dust Off Your Business Continuity Plan for Your Telecommuting Response

As Rahm Emanuel once said, “You never want a serious crisis to go to waste.”

Business
Top 5 Requirements for a Telecommuting Policy

Many small business owners have not performed the due diligence that will ensure their telecommuting policies are ready for a significant shift.

Business
The Remote Drills That Prepared Us For A Pandemic

Our managers designed a practice drill that put each staff member in their preferred remote environment to verify they could perform their duties.

Business
Are You Prepared to Work Remotely?

Many businesses are encouraging/requiring employees who can work remotely to do so because of the current pandemic. Here are some questions you should consider.

Business
Our Staffing Plan for COVID-19

Net Friends has authorized staff to work remotely at their own discretion while we adapt to the elevated threat level caused by the COVID-19 pandemic.

News
Net Friends Receives SOC 2 Type II Attestation

Net Friends, a North-Carolina based IT service and solutions provider, today announced that it has completed its voluntary SOC 2 Type II audit.

Life At Net Friends
College Freshman Job Shadows at Net Friends

Angel Knight, a freshman from Claremont McKenna College, joined us at our HQ this week to shadow Colin Cannell, an alum of her school.

YOUR PARTNERS IN TECHNOLOGY FOR BUSINESS

Supporting the Triangle
& Beyond since 1998

Our customers recommend us because the quality of our work & dedication reflect our genuine interest in the people and businesses in our community.

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