Kendall did an awesome job solving some issues over the phone. He was able to log into my computer and take it from there. Very kind and patient as he has been before. I highly recommend Net Friends.
Net Friends provide great support! They are very responsive and provide excellent customer service. I appreciate that they always take the initiative to followup until the issue is resolved. Some from the emergency team literally responded to my emergency request and assisted me at 12AM. Thanks for being a great partner, Net Friends!
I feel very fortunate that my organization has signed on with NetFriends for IT support. I've had to place a few tickets and every representative who assisted me was 100% professional, knowledgeable, and KIND when offering assistance. And they fixed my problems every single time, without fail, and did so quickly. I highly recommend NetFriends. What a great group of people!
We use Net Friends for our IT support. They typically have a quick turnaround for fixing our issues. The technicians are very easy to deal with and are very nice and helpful.
Jesse was very knowledgeable & patient with my VPN issues. I am very grateful for his help.
Quickly fixed my issue. The tech was knowledgeable and friendly.
Adam helped me approve access to automate Microsoft Teams from Airtable.
Emily was great and very helpful. She fixed my issues in less than 10 minutes!
Kendall and Rob were persistent in resolving my mobile Outlook issues.
Francisco is the bomb! Thanks for working with Citrix on getting the projects feature to show up!
My issue was resolved when the tech called, but they tested everything while I was on the phone to make sure everything worked after I logged back in.
Jack is always great to work with, 2 thumbs up!
I am not great with technology, and the tech was engaging, intelligent and helpful. Such a joy to work with.
Francisco was extremely patient and helped me resolve my issue quickly.
Net Friends helped us get our networking infrastructure stable and we are so pleased with the result! They even listened to our specific needs and offered solutions that work for our small business.
I cannot say enough great things about Net Friends! They got us through a ransomware attack and continue to help improve our business operations. Everyone on the team has been wonderful to work with!
Since around the late 1990's, Net Friends has provided me with excellent service. My needs are promptly addressed and cheerfully resolved in a timely way. That's why I have remained an unfailingly loyal client.
Everyone is super nice and very accommodating.
Net Friends helped SAFEchild completely update our IT world! They are always responsive to our needs and completely professional!! Highly recommend!
Everyone there is so professional and, as important, patient!!
There aren't a lot of companies that will treat your interests as their own and advocate for your implicit needs the way this team does.
My employer started working with Net Friends to manage our IT needs. It's been a pleasure working with Will, and others on their team. They are quick to respond to emails and phone calls. I appreciate their follow-up as well.
I’ve had the privilege of working with Net Friends only remotely and the response time has been great, assistance very much on point.
I am an employee for a company that uses Net Friends as their IT experts and it honestly makes things run so smoothly. Net Friends are always a call away and they will keep in contact with you until the problem is fixed. They are wonderful people!
Net Friends has been awesome to work with. Every team member is very professional and so knowledgeable. You can't go wrong by choosing Net Friends!
As head of Quality for a medical device manufacturer in the RTP area I have utilized Net Friends for IT support for just under 10 years. Without exception they have been great to work with. As anyone who has been down the road knows, IT issues can be 'challenging'. It is reassuring to know that I could turn to a technically capable and responsive team such as Net Friends. Ah! Lest I forget: Net Friends always has a positive attitude and is willing to respond with a priority commensurate with the customer needs. I highly recommend them.
I am very grateful to Wes for helping me get my VPN set up. He is knowledgeable, professional, courteous and patient. He responds promptly to inquiries and resolves problems in a short time. So thankful for his expertise and help! Thank you to Wes!
You guys proved your value with this project and you'll be our vendor for IT stuff going forward.
Thanks! Great, quick, and helpful response!
Thanks for your help and quick resolution to the problem!
I have to say that our staff and I have been so pleased with Net Friends and we have called you guys “life savers” countless times! Net Friends’ responsiveness and follow-up with each and every question, no matter how small, is outstanding. I think it’s safe to say that Provide is going to stick with Net Friends for a long time!
Everyone is always professional and when I call for help, the service is great.
Thank you so much for all of your help with this ERP implementation; there is no way we could have done it without you. It’s great to have someone we can rely on who just "gets it" and can deliver, especially in the 11th hour of a project with 4 separate partners going-live at once.
Really great working with Net Friends — one of the best decisions was putting you and your firm in charge of our IT needs — you and your team are exceptional.
Our IT Security runs like clockwork thanks to Net Friends...which makes the entire LCHC operation run like a well-oiled machine.
I think the IT department is doing a fantastic job. Well done.
In my opinion RHCC would not be operational at the level we currently are without [Net Friends] dedication and efforts that go above and beyond all expectations.
I have always been completely happy with the service, the expertise, and the people I have the pleasure of working with at Net Friends. Thank you for taking the fear out of technology for me!
Net Friends' expertise and extensive knowledge of the hardware, software, and complex VLAN network architecture required for our project has been impressive.
We have been very impressed by the response time and the anticipation of any problems that may arise.
As a small but extremely busy non-profit, quick and reliable service is our top priority. Net Friends delivers this consistently.
Every time I call everyone is always helpful. They answer all my questions and take the time to explain the answers.
We've used Net Friends at our Emerge Pediatric Therapy office for IT needs that extend[ed] outside of our office's understanding, from networking issues to resolving issues with failed hard drives and such. They've been truly valuable in keeping us up and running when there's issues that we can't figure out on our own.
If an IT expert comes out to our site that person is so courteous and explains in layman's terms what needs to be done to fix an issue and then takes care of the problem for us. We have been approached by other IT service providers, but we are so happy with Net Friends that we would not even consider changing.
I have watched this company grow from the beginning for all the right reasons: good ethics, good service, high standards that all benefit the customer.
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