Our Story

25 Years of IT Excellence

1997
The Beginning

Net Friends Founded by David Scarborough in 1997

Net Friends was established by David Scarborough in Durham, North Carolina in 1997. David served Net Friends for over 20 years, before handing care over to his business partners, John Snyder and Neelesh Patel, in 2020 to pursue new endeavors.

Net Friends Founded by David Scarborough in 1997
1997
1997
Net Friends Founded by David Scarborough in 1997
The Beginning

Net Friends Founded by David Scarborough in 1997

Net Friends was established by David Scarborough in Durham, North Carolina in 1997. David served Net Friends for over 20 years, before handing care over to his business partners, John Snyder and Neelesh Patel, in 2020 to pursue new endeavors.

1997
1998
Net Friends on Main Street

Building the Business

In 1998, Net Friends made its first hiring selections, while building its core business structures. David purchased our first downtown Durham office building on Main Street.

By 1999, the company had grown into a mighty team of 5 employees, including John Snyder, our now CEO and co-owner.

Read John's How I Was Hired at Net Friends story

Building the Business
1998
1998
Building the Business
Net Friends on Main Street

Building the Business

In 1998, Net Friends made its first hiring selections, while building its core business structures. David purchased our first downtown Durham office building on Main Street.

By 1999, the company had grown into a mighty team of 5 employees, including John Snyder, our now CEO and co-owner.

Read John's How I Was Hired at Net Friends story

1998
2001
Becoming HIPAA Experts

Serving Duke University

In the early years, Net Friends technicians were 100% engaged in delivering IT support to Duke University. We were exclusively focused on contracting with Duke.

By 2001, Net Friends was informed that the new HIPAA law would be a core reason why the University was shifting to in-house IT support. One of the Directors of IT at Duke favored Net Friends and presented us with an opportunity to radically innovate our service offerings and become HIPAA experts.

Read about How We Became HIPAA Experts

Serving Duke University
2001
2001
Serving Duke University
Becoming HIPAA Experts

Serving Duke University

In the early years, Net Friends technicians were 100% engaged in delivering IT support to Duke University. We were exclusively focused on contracting with Duke.

By 2001, Net Friends was informed that the new HIPAA law would be a core reason why the University was shifting to in-house IT support. One of the Directors of IT at Duke favored Net Friends and presented us with an opportunity to radically innovate our service offerings and become HIPAA experts.

Read about How We Became HIPAA Experts

2001
The 2000s
Our Deep Roots in IT Security

Establishing Our Security-First Approach to IT

In 2003, Net Friends began delivering our first monthly security reports, issued to dozens of departments across Duke's campus. Within two years, we were collaborating with Duke to consolidate dozens of AD domains into a single campus-wide domain, while also growing our stewardship over the largest collection of cardiac images in the world.

By 2008, we had cemented ourselves as a one-stop-shop for all things IT with over 30 employees. We began offering compliance auditing services and capped the year by signing an agreement with Duke University to become their preferred outsourced IT company.

Establishing Our Security-First Approach to IT
The 2000s
The 2000s
Establishing Our Security-First Approach to IT
Our Deep Roots in IT Security

Establishing Our Security-First Approach to IT

In 2003, Net Friends began delivering our first monthly security reports, issued to dozens of departments across Duke's campus. Within two years, we were collaborating with Duke to consolidate dozens of AD domains into a single campus-wide domain, while also growing our stewardship over the largest collection of cardiac images in the world.

By 2008, we had cemented ourselves as a one-stop-shop for all things IT with over 30 employees. We began offering compliance auditing services and capped the year by signing an agreement with Duke University to become their preferred outsourced IT company.

The 2000s
2009
A Farewell to Software Development

SciMed Solutions Spins Off

Closing out the decade, John Snyder became co-owner of Net Friends, while SciMed Solutions, our custom software development arm, spins off into a sister company. Net Friends shifts into a lean team of 16 employees focused on IT support, IT security, and IT strategy.

Read about Our Deep History with Developers

SciMed Solutions Spins Off
2009
2009
SciMed Solutions Spins Off
A Farewell to Software Development

SciMed Solutions Spins Off

Closing out the decade, John Snyder became co-owner of Net Friends, while SciMed Solutions, our custom software development arm, spins off into a sister company. Net Friends shifts into a lean team of 16 employees focused on IT support, IT security, and IT strategy.

Read about Our Deep History with Developers

2009
2010-2015
New Era of Clarity & Growth

Rapid Expansion

In 2011, Net Friends relaunched its website with newly defined core services. After 4 consecutive years of 40% year-over-year growth, we grew to a team of 47 staff and zeroed in on maintaining sustainable business growth.

In 2013, our leadership team expands with the promotions of 5 new managers. We established a clear organization chart and designed an employee onboarding and training program.

Rapid Expansion
2010-2015
2010-2015
Rapid Expansion
New Era of Clarity & Growth

Rapid Expansion

In 2011, Net Friends relaunched its website with newly defined core services. After 4 consecutive years of 40% year-over-year growth, we grew to a team of 47 staff and zeroed in on maintaining sustainable business growth.

In 2013, our leadership team expands with the promotions of 5 new managers. We established a clear organization chart and designed an employee onboarding and training program.

2010-2015
2016-2020
Strengthening Our Core Services

Accelerating the Business

In 2016, Neelesh Patel became a co-owner of Net Friends. With his strong track record of building new teams at Net Friends, Neelesh spearheaded our business development initiatives. Together with John and the leadership team, Neelesh helped define NetVisor—our first contract offering for Managed IT Services.

In 2018, Net Friends purchased and began renovating its new office building, headquartered in Durham, North Carolina. By 2020, Net Friends continued to grow into a leading IT company in the Triangle.

Accelerating the Business
2016-2020
2016-2020
Accelerating the Business
Strengthening Our Core Services

Accelerating the Business

In 2016, Neelesh Patel became a co-owner of Net Friends. With his strong track record of building new teams at Net Friends, Neelesh spearheaded our business development initiatives. Together with John and the leadership team, Neelesh helped define NetVisor—our first contract offering for Managed IT Services.

In 2018, Net Friends purchased and began renovating its new office building, headquartered in Durham, North Carolina. By 2020, Net Friends continued to grow into a leading IT company in the Triangle.

2016-2020
Facing 2020
Our 6-Month Head Start on the Pandemic

Rooted in MSP Fundamentals

In 2019, we launched two new core services: NetCore and NetForce. Net Friends also engaged in its first SOC 2 audit, which prompted the construction of our (oddly prescient) Pandemic Response Plan in September of 2019. Once the pandemic fully arrived in March 2020, Net Friends had a 4-page "Pandemic Playbook" that helped us pivot quickly, implementing safety protocols. The drills we practiced as a company became key to supporting our now dispersed infrastructure and distributed workforce.

By the close of 2020, Net Friends focused on the fundamentals of what makes an MSP great: we rallied around our people. At the year's end, David Scarborough departed to focus on his other businesses; entrusting the future of Net Friends to his partners, John and Neelesh.

Rooted in MSP Fundamentals
Facing 2020
Facing 2020
Rooted in MSP Fundamentals
Our 6-Month Head Start on the Pandemic

Rooted in MSP Fundamentals

In 2019, we launched two new core services: NetCore and NetForce. Net Friends also engaged in its first SOC 2 audit, which prompted the construction of our (oddly prescient) Pandemic Response Plan in September of 2019. Once the pandemic fully arrived in March 2020, Net Friends had a 4-page "Pandemic Playbook" that helped us pivot quickly, implementing safety protocols. The drills we practiced as a company became key to supporting our now dispersed infrastructure and distributed workforce.

By the close of 2020, Net Friends focused on the fundamentals of what makes an MSP great: we rallied around our people. At the year's end, David Scarborough departed to focus on his other businesses; entrusting the future of Net Friends to his partners, John and Neelesh.

Facing 2020
2021
Our Power Is Our People

Becoming the Best MSP

Net Friends stands by the tagline: "Our Power Is Our People," because our team of IT experts are what truly make us great.

In 2021, our company grew with multiple promotions throughout the organization, including celebrating Joel Abney's transition into the new role of Chief Operating Officer (COO). We also continued our commitment to SOC 2 Type II compliance by completing our 3rd annual audit conducted by Kirkpatrick Price.

Becoming the Best MSP
2021
2021
Becoming the Best MSP
Our Power Is Our People

Becoming the Best MSP

Net Friends stands by the tagline: "Our Power Is Our People," because our team of IT experts are what truly make us great.

In 2021, our company grew with multiple promotions throughout the organization, including celebrating Joel Abney's transition into the new role of Chief Operating Officer (COO). We also continued our commitment to SOC 2 Type II compliance by completing our 3rd annual audit conducted by Kirkpatrick Price.

2021
2022
"World-Class"-Rated IT Support

Celebrating 25 Years of IT Excellence at Net Friends

In early 2022, all eight individuals on Net Friends' management team achieved their certification for IT Service Management (ITIL), ensuring our leaders make decisions from a shared framework on service management best practices. In September 2022, Net Friends celebrates 25 years as a "world-class"-rated IT support company and we are proud to serve our Triangle community.

Celebrating 25 Years of IT Excellence at Net Friends
2022
2022
Celebrating 25 Years of IT Excellence at Net Friends
"World-Class"-Rated IT Support

Celebrating 25 Years of IT Excellence at Net Friends

In early 2022, all eight individuals on Net Friends' management team achieved their certification for IT Service Management (ITIL), ensuring our leaders make decisions from a shared framework on service management best practices. In September 2022, Net Friends celebrates 25 years as a "world-class"-rated IT support company and we are proud to serve our Triangle community.

2022
1995
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1995
1995
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1995

Our Power Is Our People

The World's Friendliest Team

Will R.
Customer Success Manager
Carrie
IT Project Coordinator
James
Security Analyst
Bob
Senior Business Advisor
Chelsea
Security Analyst
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