25 Years of IT Excellence
Net Friends was established by David Scarborough in Durham, North Carolina in 1997. David served Net Friends for over 20 years, before handing care over to his business partners, John Snyder and Neelesh Patel, in 2020 to pursue new endeavors.
Net Friends was established by David Scarborough in Durham, North Carolina in 1997. David served Net Friends for over 20 years, before handing care over to his business partners, John Snyder and Neelesh Patel, in 2020 to pursue new endeavors.
In 1998, Net Friends made its first hiring selections, while building its core business structures. David purchased our first downtown Durham office building on Main Street.
By 1999, the company had grown into a mighty team of 5 employees, including John Snyder, our now CEO and co-owner.
Read John's How I Was Hired at Net Friends story
In 1998, Net Friends made its first hiring selections, while building its core business structures. David purchased our first downtown Durham office building on Main Street.
By 1999, the company had grown into a mighty team of 5 employees, including John Snyder, our now CEO and co-owner.
Read John's How I Was Hired at Net Friends story
In the early years, Net Friends technicians were 100% engaged in delivering IT support to Duke University. We were exclusively focused on contracting with Duke.
By 2001, Net Friends was informed that the new HIPAA law would be a core reason why the University was shifting to in-house IT support. One of the Directors of IT at Duke favored Net Friends and presented us with an opportunity to radically innovate our service offerings and become HIPAA experts.
Read about How We Became HIPAA Experts
In the early years, Net Friends technicians were 100% engaged in delivering IT support to Duke University. We were exclusively focused on contracting with Duke.
By 2001, Net Friends was informed that the new HIPAA law would be a core reason why the University was shifting to in-house IT support. One of the Directors of IT at Duke favored Net Friends and presented us with an opportunity to radically innovate our service offerings and become HIPAA experts.
Read about How We Became HIPAA Experts
In 2003, Net Friends began delivering our first monthly security reports, issued to dozens of departments across Duke's campus. Within two years, we were collaborating with Duke to consolidate dozens of AD domains into a single campus-wide domain, while also growing our stewardship over the largest collection of cardiac images in the world.
By 2008, we had cemented ourselves as a one-stop-shop for all things IT with over 30 employees. We began offering compliance auditing services and capped the year by signing an agreement with Duke University to become their preferred outsourced IT company.
In 2003, Net Friends began delivering our first monthly security reports, issued to dozens of departments across Duke's campus. Within two years, we were collaborating with Duke to consolidate dozens of AD domains into a single campus-wide domain, while also growing our stewardship over the largest collection of cardiac images in the world.
By 2008, we had cemented ourselves as a one-stop-shop for all things IT with over 30 employees. We began offering compliance auditing services and capped the year by signing an agreement with Duke University to become their preferred outsourced IT company.
Closing out the decade, John Snyder became co-owner of Net Friends, while SciMed Solutions, our custom software development arm, spins off into a sister company. Net Friends shifts into a lean team of 16 employees focused on IT support, IT security, and IT strategy.
Read about Our Deep History with Developers
Closing out the decade, John Snyder became co-owner of Net Friends, while SciMed Solutions, our custom software development arm, spins off into a sister company. Net Friends shifts into a lean team of 16 employees focused on IT support, IT security, and IT strategy.
Read about Our Deep History with Developers
In 2011, Net Friends relaunched its website with newly defined core services. After 4 consecutive years of 40% year-over-year growth, we grew to a team of 47 staff and zeroed in on maintaining sustainable business growth.
In 2013, our leadership team expands with the promotions of 5 new managers. We established a clear organization chart and designed an employee onboarding and training program.
In 2011, Net Friends relaunched its website with newly defined core services. After 4 consecutive years of 40% year-over-year growth, we grew to a team of 47 staff and zeroed in on maintaining sustainable business growth.
In 2013, our leadership team expands with the promotions of 5 new managers. We established a clear organization chart and designed an employee onboarding and training program.
In 2016, Neelesh Patel became a co-owner of Net Friends. With his strong track record of building new teams at Net Friends, Neelesh spearheaded our business development initiatives. Together with John and the leadership team, Neelesh helped define NetVisor—our first contract offering for Managed IT Services.
In 2018, Net Friends purchased and began renovating its new office building, headquartered in Durham, North Carolina. By 2020, Net Friends continued to grow into a leading IT company in the Triangle.
In 2016, Neelesh Patel became a co-owner of Net Friends. With his strong track record of building new teams at Net Friends, Neelesh spearheaded our business development initiatives. Together with John and the leadership team, Neelesh helped define NetVisor—our first contract offering for Managed IT Services.
In 2018, Net Friends purchased and began renovating its new office building, headquartered in Durham, North Carolina. By 2020, Net Friends continued to grow into a leading IT company in the Triangle.
In 2019, we launched two new core services: NetCore and NetForce. Net Friends also engaged in its first SOC 2 audit, which prompted the construction of our (oddly prescient) Pandemic Response Plan in September of 2019. Once the pandemic fully arrived in March 2020, Net Friends had a 4-page "Pandemic Playbook" that helped us pivot quickly, implementing safety protocols. The drills we practiced as a company became key to supporting our now dispersed infrastructure and distributed workforce.
By the close of 2020, Net Friends focused on the fundamentals of what makes an MSP great: we rallied around our people. At the year's end, David Scarborough departed to focus on his other businesses; entrusting the future of Net Friends to his partners, John and Neelesh.
In 2019, we launched two new core services: NetCore and NetForce. Net Friends also engaged in its first SOC 2 audit, which prompted the construction of our (oddly prescient) Pandemic Response Plan in September of 2019. Once the pandemic fully arrived in March 2020, Net Friends had a 4-page "Pandemic Playbook" that helped us pivot quickly, implementing safety protocols. The drills we practiced as a company became key to supporting our now dispersed infrastructure and distributed workforce.
By the close of 2020, Net Friends focused on the fundamentals of what makes an MSP great: we rallied around our people. At the year's end, David Scarborough departed to focus on his other businesses; entrusting the future of Net Friends to his partners, John and Neelesh.
Net Friends stands by the tagline: "Our Power Is Our People," because our team of IT experts are what truly make us great.
In 2021, our company grew with multiple promotions throughout the organization, including celebrating Joel Abney's transition into the new role of Chief Operating Officer (COO). We also continued our commitment to SOC 2 Type II compliance by completing our 3rd annual audit conducted by Kirkpatrick Price.
Net Friends stands by the tagline: "Our Power Is Our People," because our team of IT experts are what truly make us great.
In 2021, our company grew with multiple promotions throughout the organization, including celebrating Joel Abney's transition into the new role of Chief Operating Officer (COO). We also continued our commitment to SOC 2 Type II compliance by completing our 3rd annual audit conducted by Kirkpatrick Price.
In 2022, the Net Friends leadership team made a strategic decision to all become ITIL certified in IT Service Management. Motivated by the implementation of a new workflow platform designed around ITIL principles, our team committed to maximizing the potential of our approach to value creation, risk management, and service delivery. This milestone not only deepened our internal collaboration, but also ensured our customers benefited from a leadership team equipped to drive consistent, high-quality service.
In 2022, the Net Friends leadership team made a strategic decision to all become ITIL certified in IT Service Management. Motivated by the implementation of a new workflow platform designed around ITIL principles, our team committed to maximizing the potential of our approach to value creation, risk management, and service delivery. This milestone not only deepened our internal collaboration, but also ensured our customers benefited from a leadership team equipped to drive consistent, high-quality service.
In September 2022, Net Friends proudly celebrated 25 years of delivering reliable, “world-class rated” IT support to businesses across the Triangle. Since our founding year in 1997, we’ve grown from a small local team into a trusted Managed Service Provider, known for our customer-first approach, technical expertise, and dedication to helping our community thrive.
In September 2022, Net Friends proudly celebrated 25 years of delivering reliable, “world-class rated” IT support to businesses across the Triangle. Since our founding year in 1997, we’ve grown from a small local team into a trusted Managed Service Provider, known for our customer-first approach, technical expertise, and dedication to helping our community thrive.
In 2025, Net Friends earned a spot on the prestigious Channel Partners MSP 501 list for a second time, solidifying our position as a global leader in managed IT services. We first ranked on this list in 2023. The year in-between was a recentering period due to a major customer loss after acquisition. Our focus on automation and our strategic partnership with Rewst blossomed in 2024, earning us a seat on their Partner Advisory Council. 2025 marked our comeback, as the MSP 501 recognition highlights our continued commitment to innovation, customer trust, and delivering people-centered technology solutions that make lasting impact.
In 2025, Net Friends earned a spot on the prestigious Channel Partners MSP 501 list for a second time, solidifying our position as a global leader in managed IT services. We first ranked on this list in 2023. The year in-between was a recentering period due to a major customer loss after acquisition. Our focus on automation and our strategic partnership with Rewst blossomed in 2024, earning us a seat on their Partner Advisory Council. 2025 marked our comeback, as the MSP 501 recognition highlights our continued commitment to innovation, customer trust, and delivering people-centered technology solutions that make lasting impact.
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Our Power Is Our People
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