Straightforward plans built around your needs.
Use our free calculator to price your MSP services.
Need infrastructure coverage too? Our NetCore plan has your firewalls, switches, and wireless covered.
Answers to your most asked IT questions.
We keep this simple. Support starts at $1,375 a month based on a 10-person team. Taxes and a one-time onboarding fee are separate. Pricing follows your employee count, the more employees the lower the cost per employee. If you would like a number tailored to your team right now, our pricing calculator lets you plug in your users and servers and see a range in seconds.
There is no user minimum. We work with businesses anywhere from 1 to 500 people, and we find that we can really show consistent value at around 10 employees or more. The $1,000 monthly minimum is really the practical starting line, so if you are a very small team, it is worth a quick conversation to see whether the numbers work for you.
NetVisor is the baseline IT support every business needs to keep your technology secure and running properly, so it never holds you back.
IT Help Desk Support
Around the clock remote and on-site support, with on-site visits available within 50 miles of Durham, North Carolina. Nights, weekends, and holidays cost you nothing extra, and anything critical gets a guaranteed response within 30 minutes.
Devices
We look after your hardware, from repairs when something breaks to software and operating system updates, plus sorting out printer and Wi-Fi headaches.
Software
We support Microsoft 365 and Google Workspace, along with the industry-specific applications your business runs on.
Security
Protection comes standard, including antivirus monitoring, email filtering, encryption, advanced spam defense against phishing and ransomware, and monthly training so your team stays sharp.
Reporting
Every month, you receive a clear report on the health of your systems, so you always know where things stand.
Taxes and the one-time onboarding fee sit outside your monthly rate.
Hardware and software licenses are purchased on their own, and for any specialty business application, we ask that you keep an active support agreement with the vendor so we can go to bat for you when needed.
White glove onboarding for new employees and devices is available as a premium touch.
NetVisor covers one server backup, with additional servers and workstations quoted separately. Individual device backups are provided at an extra charge.
And as your team grows, your contract already spells out the cost per added employee, with that rate locked in from day one.
Windows server support is part of your managed IT coverage, including routine maintenance, troubleshooting, security tools, and backups. We also keep an eye on server age, CPU, memory, and disk space so we can flag issues before they become outages. We provide base level server or cloud hosted systems support as part of NetVisor.
We provide other services such as PenTest and 24x7 server monitoring as part of our NetSafe services.
We do not believe in long agreements that lock you into mediocre service, so we aim to earn your business every month. We also offer volume discounts once your headcount hits certain thresholds. Should you add more services later, we roll everything into a single contract with one invoice and one term.
Onboarding is a real project, and yes, it carries a fee. It costs about 1 month’s worth of services. Most onboarding projects run about four weeks, but we can move faster when conditions allow. During that time, we deploy our management tools, build your asset and staff lists, assess your backups, capture and document credentials, set up licensing, roll out cloud backups, review any lingering problems, label your devices, and meet with you along the way. If you are leaving another provider, coordinating with them is included.
The one thing we ask is your active participation, since quick access and information keep everything on schedule. Projects that stretch past four weeks due to delays may incur an additional fee. We wrap up on your Go-Live date, but if something urgent crops up before then, we can help you.
We bill per user rather than per device, because we serve people, not machines. Phone, email, and on-site support are all included, and critical after hours help never carries a surcharge. There are no hidden charges, so you never have to count your calls or wonder whether a request counts as covered. We publish our pricing calculator so you can shop with real numbers.
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