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SOMETIMES, IT'S NICE TO SEE A FRIENDLY FACE.

On-site support from YOUR [net]FRIEND.

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Our team in action

On-site Solutions from our Experts

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YOUR [net]FRIEND: Rob

  1. You email Rob in our IT Support Center with a request.
  2. Rob realizes a phone call just won't do.
  3. He hops in his car and heads over to your site.
  4. Rob arrives on-site, assesses the problem and solves it with a smile.
  5. That's just Rob being Rob.
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YOUR [net]FRIEND:

Matthews

  1. It's Friday at 4pm and the workstation replacement you ordered just arrived.
  2. Matthews, our Procurement Expert knows that you've been eagerly anticipating your new machine and although it could wait until Monday, he heads on over to your site to deliver the machine anyway.
  3. Matthews knows what you need and when you need it.
  4. You are happy, we are happy.  The perfect match.
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YOUR [net]FRIEND:  Our Network Operations Center Team (Abe, Craig, Patrick, John & Alex)

  1. A Fiber line is accidentally cut during construction on your block and all of your systems are down.
  2. Craig in our Network Operations Center (currently sleeping in his bed) gets a notification of a downed system and wakes up the crew, even though it is 2:00am.
  3. He snaps into action, alerting the rest of the NOC and Alex begins working to deploy a temporary mobile hotspot at your customer site to make sure your team can work when they come in later.
  4. Our team works with your internet provider to keep you up-to-date on the outage as well as the planned repair work.
  5. And at 9am, once everything is back up and running, Alex takes a little nap, and the rest of the team drinks a little extra coffee this morning.

Contact Net Friends Today
919-680-3763

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