A 75% Faster Incident Response Workflow: GTIA Interview with John Snyder & Joel Abney
Net Friends CEO John Snyder and COO Joel Abney sit down with Scott Campbell of GTIA at FLOW 2026 in Nashville for a practical, no-fluff conversation about what it actually takes to move faster in a security crisis and what happened when Net Friends committed to automating a critical workflow.
The result? A 75% improvement in incident response times.
But this isn't just a win story. It's a look at the operational friction that slows MSPs down, why manual processes become a liability as you scale, and how automation and AI can turn that gap into a competitive edge.
In this interview, you'll hear:
- How Net Friends identified a high-friction security workflow and made the case for change
- The practical steps that led to a 75% reduction in incident response times
- How automation frees up your team to focus on work that actually requires human judgment
- What MSPs should be thinking about when it comes to AI-assisted operations that can impact customer outcomes
Connect with John on LinkedIn
Connect with Joel on LinkedIn
Follow Net Friends on LinkedIn
Follow GTIA on LinkedIn
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At Net Friends, we believe in the power of human expertise. While we leverage AI to enhance our content and processes, all blog posts are written and edited by our knowledgeable staff. You can trust you are getting insights directly from our team.