Recognition highlights an automation-first approach that frees the team to focus on people, backed by a 96% client retention rate and a 95 NPS score.
DURHAM, N.C., [September 2026]. Net Friends has been named one of ChannelPro's Top 20 MSPs for 2026. The annual list, published in August by The ChannelPro Network, recognizes managed service providers shaping the future of the IT channel through innovation, technical expertise, and their impact on clients, employees, and communities. Honorees are chosen by ChannelPro's editorial team alongside trusted vendors and consultants, and the program is explicit that the list is not about size or scale. It is about impact.
The recognition lands at a moment when small and midsize organizations are absorbing more security requirements, compliance pressure, and technological change. Net Friends has optimized its own operations so the company can meet clients where they are today. This award is a confirmation that those efforts are being noticed.
For Net Friends, impact starts with a question about what can be automated and what needs human interaction. Over the past several years, the company has methodically automated the repetitive work that fills most IT service desks, including routine ticket triage, patching, reporting, etc. The point was never to do more with fewer people. The point was to give the team back its hours so those hours could go somewhere more productive, such as creating relationships with our clients.
That decision shows up in the numbers. Net Friends maintains a 96% client retention rate and a Net Promoter Score of 95, results that reflect years of investment in both process and culture rather than a single initiative.
"Net Friends' edge is culture paired with automation. Freeing the team from repetitive tasks lets them focus on providing unexpectedly friendly service. Our Power Is Our People® reflects the company's culture and the real impact that has on its clients," said John Snyder, CEO of Net Friends.
"These MSPs are raising the bar for the entire industry," said Michael Siggins, founder and publisher of ChannelPro. "They combine technical expertise with vision, purpose, and a genuine commitment to helping clients thrive. We're proud to recognize this exceptional group of leaders who are helping define the future of managed services."
About Net Friends
For three decades, Net Friends has helped small businesses across North Carolina get more out of their technology. As a trusted provider of managed IT services, cybersecurity, and strategic IT consulting, the company brings hard-won expertise to every engagement.
Through years of change, one belief has stayed constant: technology should work for the people using it. That philosophy drives everything Net Friends does, supporting smooth infrastructure operations, stronger security posture, and smarter technology decisions at the leadership level.
Learn more at netfriends.com or connect on LinkedIn.
Media Contact
Emily Dao-Forrester
Brand Manager | Net Friends
Emily.Dao-Forrester@NetFriends.com
About The ChannelPro Network
The ChannelPro Network is a media company providing targeted business and technology information for IT channel partners serving small and midsized businesses. Its properties include ChannelProNetwork.com, live events, research, online communities and the ChannelPro Special Report quarterly publication. Through expert insights, peer-driven content and practical business guidance, ChannelPro helps IT providers increase profitability, accelerate growth and build stronger businesses.
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