North Carolina MSP Earns National Recognition for Industry-Leading Automation and Client-First Innovation
Durham, NC — Net Friends, a premier provider of managed IT and cybersecurity services across North Carolina, has been named a winner of the ChannelPro Partner in Excellence Award. The award celebrates managed service providers who set the bar for innovation, operational performance, and measurable client outcomes.
Net Friends was nominated by Rewst, a trusted automation partner whose platform gave Net Friends the foundation to build powerful workflows that have transformed how they deliver IT services. The partnership has produced results that stand out even among the most forward-thinking MSPs.
Net Friends built a dedicated team of Integration Engineers and Architects who design, deploy, and continuously refine complex automated workflows within the Rewst framework. The results have been nothing short of remarkable. The company now saves at least 400 hours of work per month through automation, a figure that has more than doubled in the past year alone and is projected to surpass 1,000 hours per month in 2026. That is 374% more hours saved through automation than the average MSP in North Carolina.
This efficiency translates directly into stronger service delivery for clients. Net Friends technicians now support more than 200 users per tech, far outpacing the industry average of 100 to 150, without any sacrifice to service quality. Net Friends has maintained a Net Promoter Score above 90 for six consecutive years, with its current score sitting at 95, compared to an industry average that often falls below 50.
"Working with Rewst changed how we think about IT service delivery. Every automation we build starts with a well-defined process, and that discipline is what lets us deploy services faster and more reliably for our clients,” said John Snyder, CEO of Net Friends. “This award is a reflection of what a strong partnership can produce."
"We nominated Net Friends for their thoughtful approach to automation. They went beyond adopting a platform and reworked their processes while building the team and culture needed for long-term success,” said Ed Hadley, SVP of Marketing at Rewst. “Their results are impressive, and their willingness to share what they have learned helps strengthen the broader MSP community. Congratulations to the entire Net Friends team!”
The impact of automation at Net Friends goes well beyond time savings. Working within the Rewst platform, Net Friends has unlocked entirely new service capabilities, including a co-managed ticketing solution that synchronizes ticket data between Net Friends and external IT teams while keeping all sensitive information strictly isolated. Innovations like these show how the partnership between Net Friends and Rewst is not just keeping pace with what managed IT services can be, it is helping define it.
About Net Friends
Net Friends delivers managed IT services, cybersecurity, and strategic IT consulting to organizations across North Carolina and the United States. For more than two decades, Net Friends has partnered with businesses to provide reliable, responsive, and people-first technology solutions that empower teams and drive success. Learn more at netfriends.com or connect on LinkedIn.
About Rewst
Rewst is a multi-tenant automation platform built for Managed Service Providers (MSPs) to automate and orchestrate repetitive processes. It transforms manual work into secure, scalable workflows that run across the MSP, its tools, and its clients. With more than 90 integrations, 120 prebuilt automations called Crates, RoboRewsty’s AI-powered capabilities, and an active automation Community, Rewst helps more than 1,500 MSPs scale their businesses, improve service consistency, and gain a competitive advantage through automation. Learn more at Rewst.io.
About ChannelPro Network
ChannelPro Network recognizes outstanding IT channel leaders through its Partner in Excellence Award, presented at ChannelPro's in-person regional events throughout the year. The ChannelPro Partner in Excellence Award recognizes local IT channel leaders for outstanding leadership, innovation, camaraderie, and commitment to building the industry. For more information, visit channelpronetwork.com.
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