Technical Staff Expertise
Net Friends’ technical staff have extensive IT expertise. With a commitment to professional development and retention, when you call our Support Center the team will be ready to solve your problem.
Our Staff's IT Experience
- Average IT Experience Prior to Net Friends - 7 Years
- Average Net Friends Career - 4 Years
- Average Direct IT Support Experience - 10 Years
Tech talent turnover at MSPs is quite common, with over a third of the staff changing annually. Net Friends recognizes that high-quality service for our clients is mirrored by the stability of our staff. Our annual turnover is only 17% – less than half the industry standard of 39%. We attribute our successful staff retention to providing our people with opportunities to grow their knowledge and skills.
Net Friends technicians have 7 more years of IT support experience than the average MSP.
Net Friends has a robust Professional Development program with official vendor certifications at the center. We provide ample support and incentives for our technicians to go all the way with vendor training and certification tracks. Any intelligent troubleshooter can navigate their way through a technology console, but vendor trained experts with a mastery of the proper procedures will help you maximize your core IT tools for optimal performance.
Here are just a few of our certifications:
- CompTIA A+, CompTIA Security+, CompTIA Network+, CySA+
- Palo Alto Networks Certified Network Security Administrator, PSE: Foundation, Platform Associate, Cortex Associate
- Microsoft 365 MDAA, M365 Security Associate, MS-100, MS-101, MS-500, MS-900, AZ-104, AZ-900, and more.
Net Friends also conducts skills training as a central part of our weekly staff meeting. Over the past few years, these trainings have built up a library of over 150 custom training courses that are available on-demand to our staff, with topics ranging from soft skills to technical how-to tutorials.
The commitment to excellence does not stop at our technical staff, all members of our Leadership Team are ITIL certified. This certification indicates that our leadership operates from a shared framework, promoting consistency throughout the organization and ensuring a predictable client experience.
With technology evolving at a rapid pace, it is crucial to have an MSP that is committed to remaining at the forefront. We are committed to being a partner for the long run.