John Snyder and Neelesh Patel join Brian Gillette, of the MSP Sales Podcast, for a candid, behind-the-scenes look at what it really takes to build a successful MSP. They discuss the wins, the mistakes, and the decisions that shaped how Net Friends grown.
This isn’t a polished success story. It’s an honest conversation about growth through constraint, learning the hard way, and how a strong partnership became a competitive advantage instead of a liability. John and Neelesh share how they navigated leadership challenges, clarified roles, and built trust as the company scaled.
Along the way, they dig into how Net Friends thinks about marketing, differentiation, and experimentation. This episode is packed with insights MSP owners can use.
In this episode, you’ll hear:
- How a strong CEO–President partnership accelerates growth
- The early mistakes and what they’d do differently
- Why clarity of roles matters more as MSPs scale
- Creative marketing and AI ideas
If you’re an MSP who wants to learn from people who’ve lived it - this episode offers a look at what sustainable success requires.
Connect with John on LinkedIn
Connect with Neelesh on LinkedIn
Watch on YouTube
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At Net Friends, we believe in the power of human expertise. While we leverage AI to enhance our content and processes, all blog posts are written and edited by our knowledgeable staff. You can trust you are getting insights directly from our team.