“Focus On Customers Or You Will Lose” Interview with Net Friends CEO John Snyder
Net Friends CEO John Snyder sits down with podcast host Damien Stevens to discuss why routine conversations with customers remain essential no matter how loyal or engaged they seem to be. John also reflects on how he discovered his sales team was pitching the wrong service, how he’s learning to clarify his vision to curb “drift,” and what it’s currently taking to implement EOS smoothly across the organization.
Interview Chapters:
0:00 – Intro
1:51 - How compliance unintentionally prepared them for COVID
14:33 - Staying focused on customers
27:26 - How do we drive value?
41:41 - MSP Titan Questions
Watch on YouTube
Listen on Apple Podcasts
Listen on Spotify
Connect with John on LinkedIn
Connect with Damien on LinkedIn
Take IT Off Your To-Do List.
Tech holding you back? Losing productivity to downtime?
Discover how we can simplify your tech and free up your time, contact us today.
At Net Friends, we believe in the power of human expertise. While we leverage AI to enhance our content and processes, all blog posts are written and edited by our knowledgeable staff. You can trust you are getting insights directly from our team.