Business

2023 in Retrospect with Net Friends President

Post by
Neelesh Patel

As 2023 draws to a close, I am filled with immense pride and gratitude. Reflecting on our journey this year, I'm reminded of the remarkable strides we've made as a team.

We set out to make this year one of exploration and adventure, and we've not only met that goal but surpassed it, carving out a path of growth, resilience, and innovation.

Our year was marked by significant milestones, the most prominent being our recognition in the Triangle Business Journal's Fast 50. This accolade is a testament to our team's hard work and dedication. It's a celebration of our agility in overcoming market challenges and a recognition of the grace with which we've achieved our goals. The Fast 50 honor is not just an award; it represents our journey to becoming the best MSP in our region.

two business partners Celebrating the TBJ Fast 50 Recognition at the Angus Barn restaurant
Celebrating our TBJ Fast 50 Recognition at Angus Barn on November 8, 2023

Central to our success this year has been our unwavering commitment to exceptional customer service. Under the leadership of Rachel Clarke and Brian Morris, our Support Center and Field Services teams consistently delivered prompt, effective solutions, and reflected in our stellar Net Promotor Score in the high 90s. This achievement has earned us a spot on the prestigious global MSP 501 list by Channel Futures, highlighting our world class leadership in client satisfaction and innovation.

business partners looking at each other in front of MSP 501 backdrop celebrating award
Celebrating our MSP 501 Recognition in Miami, Florida in late October 2023

2023 also saw significant advancements in our internal operations. We've harnessed the power of technology, integrating tools and platforms that have elevated our operational efficiency. Joel Abney's leadership in this area as COO has enabled us to respond more dynamically to our clients' needs, while also streamlining our internal workflows, enhancing both productivity and service quality.

This year, our commitment extended beyond our business operations into community engagement. Our work with educational programs and local initiatives, such as the Emily K Center and Triangle Land Conservancy, underscored our dedication to giving back and fostering positive change in our community. This aspect of our work, championed by our CEO, John Snyder, is as integral to our identity as our technical achievements.

team members of Net Friends MSP volunteering at Triangle Land Conservancy
Net Friends Volunteer Day with Triangle Land Conservancy in March 2023

We also navigated unforeseen challenges, particularly the conclusion of our partnership with Castra Consulting. This transition, while bittersweet, has been a poignant reminder of the dynamic nature of our industry. The professionalism and resilience shown by our team, particularly the SOC team, and the leadership of our Director of Operations, Kyle George, were exemplary. This experience, though challenging, has been instrumental in our growth and has prepared us for future endeavors.

Looking ahead to 2024, we are excited to build on this year's successes. We will continue refining our services, exploring new opportunities, and upholding the high standards that define Net Friends.

Our focus will be on aligning our customers with our tech stack, enhancing customer satisfaction, and impacting their profitability. This strategic alignment, a collaborative effort across all departments, from the NOC team (led by John Krivich) to our Customer Success and Finance/Procurement teams (led by Holly Harris and Tasha Wooten), is pivotal to our ongoing success.

As we embark on this new chapter, I am confident in our ability to achieve even greater heights. The journey we've shared has been remarkable, and I have no doubt that the best is yet to come.

Net Friends team group photo in Durham headquarters parking lot

Thank you, each and every Net Friend, for your hard work, dedication, and for being an integral part of our success. Your contributions have not only shaped our past but will pave the way for an even brighter future. Let's continue to innovate, excel, and make a difference in the world of technology and beyond!

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