Durham, NC – Net Friends, a leading provider in managed IT and cybersecurity services, today announced it was named a finalist for the 2025 AI, ML + Data Innovation Award presented by NC TECH (North Carolina Technology Association). This award recognizes organizations using artificial intelligence, machine learning, and data analytics to drive meaningful and high-impact outcomes for businesses across the region.
NC Tech identified Net Friends as a finalist based on their novel use of automation to improve client experience and reduce associated costs. The recognition reflects Net Friends’ commitment to using emerging technologies strategically to strengthen the operational resilience of businesses.
“For over 20 years, NC TECH has celebrated companies, organizations, and individuals for outstanding achievement at the NC TECH Awards,” said Brooks Raiford, President and CEO at NC TECH. “As a finalist this year, Net Friends has distinguished itself as one of the state’s innovative and emergent leaders.”
Net Friends has solidified its position as a regional leader in Managed IT Services by aggressively investing in Robotic Process Automation (RPA) over the past two years. They have built a dedicated team of certified engineers who design and deploy complex, client-centric workflows. This commitment has fundamentally transformed operations, resulting in efficiency gains, including 300 hours of work saved per month and a capacity that allows technicians to support over 200 users per tech, significantly outperforming the industry average of 100-150. Crucially, this advanced automation directly enhances client satisfaction, contributing to an exceptional and sustained Net Promoter Score (NPS) of 95, making RPA Net Friends' key competitive differentiator in delivering faster, more reliable, and innovative services.
“We are honored that NC TECH recognizes our commitment to delivering practical, high-value automation in IT operations," commented Net Friends CEO John Snyder. "When we automate a task or workflow, it reflects a well-defined, mature process... one we can deploy on behalf of our clients with greater speed, precision, and reliability.”
About North Carolina Technology Association
NC TECH is a not-for-profit, membership-driven trade association and the primary voice of the technology industry in North Carolina. NC TECH’s mission is to foster growth and champion innovation in North Carolina’s tech sector, while providing a voice for the tech community. NC TECH’s membership includes 700 member companies, organizations and institutions employing more than 250,000 workers in North Carolina. For more information, visit nctech.org.
About Net Friends
Net Friends delivers managed IT services, cybersecurity, and strategic IT consulting to organizations across North Carolina and the United States. For more than two decades, Net Friends has partnered with businesses to provide reliable, responsive, and people-first technology solutions that empower teams and drive success. Learn more at netfriends.com or follow us on LinkedIn.
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