NetVisor is our Managed IT Services offering. Our pricing strategy is based on the employee count in your company. NetVisor is intended to be a comprehensive product that can meet the needs of most small businesses.
NetVisor clients enjoy the following services:
24/7 Remote and Onsite Service: Problems happen when we least expect them, and for that reason Net Friends is available to support your business 24/7. We provide remote and onsite support to all NetVisor clients. Onsite support is limited to a 50-mile radius from Durham, NC.
Prioritizing People: We extend our support to a wide range of devices including cell phones, tablets, laptops, and desktops. Regardless of the number of devices an employee uses, the monthly cost stays consistent.
Comprehensive Support: We are here to make sure all your company’s devices are working properly. This includes fixing them when they break, managing the software and operating system updates, and connectivity to printers and Wi-Fi. All is covered by NetVisor services.
Security: We take security seriously and provide 24/7 monitoring, email filtering and encryption. Additionally, we will work with you to create a cybersecurity aware culture by offering monthly training to your staff.
Reporting: Net Friends also sends detailed reports each month on the health of your IT systems. These reports help you plan and provide insight into how your company devices are functioning. If you are interested in learning more about our monthly reports, please read this article: XXXX.
Assessments: Net Friends completes a comprehensive infrastructure and risk evaluation during your onboarding, and annually thereafter. These assessments identify risks that need to be addressed and help you create an IT Roadmap. If you would like to learn more about our assessments, please read these articles: How Security Assessments Help Businesses Conquer Cyber Threats and XXXX.
vCIO Services: Typically, small businesses cannot afford a full-time Chief Information Officer (CIO) to help them create and implement a technology strategy. Net Friends provides all NetVisor customers with regular engagement with a fractional CIO (called a “virtual” CIO, or vCIO for short). You will be assigned a highly experienced vCIO who will help you create an IT Roadmap to position your organization into the future. Your vCIO will also establish and help you adhere to an IT budget for all your technology expenditure. Stable technology is a competitive advantage, and we partner with our clients to help them be prepared for the future.
NetVisor is a product intended to provide small businesses with access to the same level of technical support seen at Fortune 500 companies.