Anywhere Operations generates significant benefits for businesses of all sizes. By implementing a reliable IT infrastructure and collaboration tools, employees can work from anywhere to serve your client base everywhere. By 2023, approximately 40% of organizations will leverage this framework to deliver a hybrid of virtual and physical experiences to customers. Let's discuss how Anywhere Operations can help you increase customer satisfaction:
Top 4 Ways Anywhere Operations Improves Customer Experiences
The benefits of empowering a remote workforce with technology enablements to serve your clients everywhere include:
1. Operational Analytics to Improve Client Care
Anywhere Operations relies on a distributed IT infrastructure that promotes proactive client care over reactive responses. Prior to the increase in remote work, most call centers were centrally located. As a result, issues with customers or the staff were often readily apparent. However, the pandemic led to more companies adopting telecommuting and remote work, resulting in technology-enabled approaches to improving the customer experience.
With Anywhere Operations, businesses have access to better analytics about their processes. These data-driven insights help managers become proactive in preventing business disruptions and enhancing customer satisfaction.
Managers can use this data to understand customer needs, prompt customer feedback, improve communications around service standards, capture and share positive reviews, and personalize customer service experiences.
2. IT Modernization to Meet Customer Demands
Given our current global landscape, customer behaviors and expectations are constantly changing. By accelerating specific initiatives or concentrating on modernizing with new technologies, Anywhere Operations helps companies revise their digital transformation strategies. This modernization yields digital innovations that support your clients’ ever-evolving requirements.
RECOMMENDED ARTICLE: Pro-Tips for the SMB's Digital Transformation Journey
3. New Digital Opportunities for Customer Engagement
An Anywhere Operations framework will prompt businesses to generate several touchpoints to increase customer engagement. These touchpoints include multiple channels such as websites, social media platforms, chats, telephone, and in-person interactions.
During the pandemic, people turned to digital channels which they could access from the convenience and safety of home. This digital socialization phase has influenced how people engage markets. For example, people are using online banking 35% more than they had before the pandemic.
With more people accustomed to virtual experiences, Anywhere Operations facilitates new online opportunities to interact with your customer base and improve serving them.
4. Personalized Customer Experiences to Build Trust
Anywhere Operations makes it possible to know your customers’ preferences and buyer histories, and treat them as unique individuals. Customers are more likely to buy from a company that knows their purchasing priorities, recognizes them by name, and recommends relevant products.
Personalizing the customer experience increases their loyalty and even converts them into brand ambassadors, which widens your customer base and can boost your market dominance.
Improve Customer Experiences with Net Friends
Anywhere Operations yields clear benefits for your company and customers. Net Friends is a Managed Services Provider that provides expert support to help transition your staff to work from anywhere. Contact us today to discuss how we can help you maximize the benefits of this business framework for your company.
WHAT TO READ NEXT:
- Pro-Tips for the SMB's Digital Transformation Journey
- Top 5 Reasons Why Zero-Touch Provisioning (ZTP) is Critical to Anywhere Operations
- Top 7 Reasons Businesses Switch to OpEx for IT Investments