If we took a poll to gauge how IT workers are perceived in 2021, which of these options do you think would edge out the others? Which option would you select?
In your opinion, IT workers primarily...
a. … install equipment & software, and in the remaining time troubleshoot issues
b. … setup and maintain productivity applications, like Microsoft 365 or Salesforce
c. … address risks, cybersecurity threats, and security concerns
These three areas of focus aren't mutually exclusive, but many organizations often see their current IT department or IT company spending most of their time focused on one of theses options. Let's explore what each of these means for your business and how it reflects on the maturity of your IT operations.