How Does Net Friends Handle IT Emergencies?

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How Does Net Friends Handle IT Emergencies?

At Net Friends, our extensive team of IT professionals is always prepared to tackle urgent and critical support issues. When an emergency arises, we promptly classify it as a high-priority case within our  system, ensuring immediate attention and tracking.

Our protocol ensures swift allocation of your request to the most qualified and readily available IT support specialist. We are equipped to rapidly escalate the issue and mobilize resources as needed.

Our prepared team and robust systems are always ready to respond effectively. Importantly, we do not bill for additional fees for handling IT emergencies, regardless of the requirement for multiple technicians, extended hours, or on-site interventions as our SLA contract comprehensively encompasses both emergency and routine IT scenarios.

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“Net Friends has been an absolute GAME CHANGER when it comes to supporting our team and providing support. They are incredibly helpful, friendly, smart, and well organized.”
Kye Gardner
Alera Health