How Does Leadership Influence IT Support At Net Friends?

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How Does Leadership Influence IT Support At Net Friends?

At Net Friends, our leaders prioritize skill enhancement and encourage team-wide learning.

In April 2022, all individuals on Net Friends' Leadership Team achieved the IT Service Management (ITIL) certification, ensuring they work from a shared framework on service management best practices.

The adoption of the ITIL framework has significantly improved our capabilities in delivering exceptional customer service, managing risk, creating value, and increasing productivity. This framework underpins the policies and procedures that govern daily actions that support your business.

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“Net Friends has been an absolute GAME CHANGER when it comes to supporting our team and providing support. They are incredibly helpful, friendly, smart, and well organized.”
Kye Gardner
Alera Health