What is a Service Level Agreement? 

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What is a Service Level Agreement? 

A Service Level Agreement, or SLA, outlines the expectations and responsibilities between a service provider (Net Friends) and the client (you).

It typically includes details about the type and level of service expected, performance metrics, responsibilities of both parties, and remedies or penalties for not meeting agreed-upon service levels. SLAs are commonly used by managed service providers, to ensure clarity and agreement on the service standards.  

Net Friends’ SLA details expected response times, defines office and after-hours and how we prioritize issues, and our commitment to maintain a team of IT experts available to serve your needs.

For specific information, please refer to our Current Service Level Agreement.

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“Net Friends has been an absolute GAME CHANGER when it comes to supporting our team and providing support. They are incredibly helpful, friendly, smart, and well organized.”
Kye Gardner
Alera Health