What Is Your After-Hours Support Policy?

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Support & Services
What Is Your After-Hours Support Policy?

Net Friends provides continuous support, 24/7, with no added charges for nights, weekends, or holidays. Our commitment to uninterrupted IT support is a cornerstone of our service, and it is included in all our SLA contracts.

Whether it is an urgent emergency or a non-urgent request, you can count on us to be there when you need us. For non-urgent requests outside regular hours, we prioritize prompt resolution on the next business day, coordinating with you for the most efficient response.

Your peace of mind is our priority, and our after-hours support is designed to ensure that you always have the help you need, right when you need it.

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“Net Friends has been an absolute GAME CHANGER when it comes to supporting our team and providing support. They are incredibly helpful, friendly, smart, and well organized.”
Kye Gardner
Alera Health