When you sign your contract, you will determine a Go Live date. Your Go Live date is when you can access support services. The typical implementation timeline averages 4 weeks and we document that process here: What is the NetVisor Implementation Project Timeline?
If you are aware of any issues before your onboarding process, we strongly recommend informing your Customer Success Manager (CSM) so that we can incorporate them into your project plan. If you have a critical issue during implementation, we encourage you to contact your CSM. They can help determine a plan to address your needs.