What is the process for transferring services to a new provider if we decide not to renew with Net Friends?

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What is the process for transferring services to a new provider if we decide not to renew with Net Friends?

Net Friends is committed to ensuring a smooth transition for your company during the offboarding process. We will share a base level of documentation that will empower you to support yourself and facilitate a straightforward handoff to a new Managed Service Provider (MSP).

On the last day of your contract, all our software will be removed from your devices. Additionally, we will reset the passwords for all the software we manage and guide you through the steps to create new ones. After the completion of the offboarding process, we will no longer be able to offer support as we will no longer have access to your systems.

If we have physical backups of your data, those will be returned to you. If you have cloud backups, we will make the backups unretrievable, and they will be purged.

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“Net Friends has been an absolute GAME CHANGER when it comes to supporting our team and providing support. They are incredibly helpful, friendly, smart, and well organized.”
Kye Gardner
Alera Health