Discover the benefits to IT services when you merge two key roles: Virtual Chief Information Officer (vCIO) and Customer Success Manager (CSM).
How organizations can develop comprehensive risk mitigation strategies that effectively reduce their exposure to potential threats.
I have been the leader of Net Friends since I became an owner back in 2009. The lack of a company vision is what made me want to be an owner in the first place.
Storm readiness IT preparations will equip your business with safety protocols to respond quickly to weather disruptions.
The Office for Civil Rights (OCR) recently announced that they will resume HIPAA compliance audits in 2024.
The risk of cyberattacks is notably heightened for small businesses. Over 46% of cyber breaches target SMBs. Is your business protected?
"As I look ahead to another awesome year in business, I see 2024 as a deeply collaborative year with high levels of engagement," John remarks.
Net Friends President, Neelesh Patel, reflects on our journey as a company in 2023 to highlight major milestones that fueled our growth.
Discover the essential traits to look for in a Virtual Chief Information Officer (vCIO) to unlock greater business growth.
Navigating the sometimes-seismic shifts in technology is no small feat, and that's why companies turn to a CIO to guide the way.
A full-time CIO comes with a high salary that is not practical for a small business. What can a business do to close the gap?
Net Friends CEO, John Snyder, shares from his perspective how Neelesh Patel came to be his business partner.
Net Friends has made a commitment to our customers to deliver value through our IT Managed Services. Learn more about what that entails.
Some words from Net Friends' CEO, John Snyder on ChatGPT-4 and practical uses in our MSP.
Technology Business Reviews play a powerful role in enabling decision-makers to limit unnecessary expenses and reallocate resources to promising IT initiatives.
With restraints on resources and manpower, small businesses face higher stakes when seeking to make smart and informed IT investments.
Is it better to buy your IT assets outright or lease them? Let's examine capital expenses vs. operating expenses, and how OpEx can optimize your IT budget.
Digital transformation is no longer exclusive to enterprise organizations seeking a competitive edge; SMBs are embracing it to improve core business functions.
Discover the three core things that the Officers at Net Friends do that help us execute consistently and at our best.
"All in all, being the Best MSP in 2023 is already more achievable given the groundwork we’ve accomplished in 2022," John Snyder shares.
In 2022, Net Friends increased growth by a staggering 43%—an extraordinary feat that not only sets a new bar for Net Friends, but for all MSPs in our area.
"I discovered the hard way that there is such a thing as too much growth," John Snyder shares. Read more about how high growth impacted our business.
A new interactive artificial intelligence (AI) tool called ChatGPT captivated my team this week and this is how we're experimenting with it.
As Net Friends approached 10 years in business, the company became alarmingly fractious. However, the decisions we had to make led us straight into new growth.
As we celebrate 25 hard won years in business, I’d like to share some real-world crises that became crucial transitions into where we are today.
Creating a new Microsoft Azure deployment is a relatively straightforward process. However, a business needs to consider a few key decisions first.
Microsoft Azure is an awesome platform for small businesses (SMBs) to build from. Unpack Azure with us in terms that any SMB owner can understand.
Let’s explore a few things you can look out for that indicate whether you made the right choice in joining a company.
Here, we'll discuss some best practices for landing a promising position as an early career job seeker.
Any business seeking a Managed Services Provider (MSP) can find it tricky to differentiate between the various companies that claim to provide IT services.
Let’s explore the top 5 skills that you’ll need to cultivate and maintain over the next 10 years.
With these six suggestions at your fingertips, you'll stand out in the right ways and advance quickly in your profession.
We've gathered some fundamental interviewing tips below to help you start your career on the right foot.
With an above-average hurricane season ahead of us this year, now is the time to prepare for any adverse weather that could impact your business.
Anywhere Operations yields many benefits for companies that adopt the model. Let’s explore how it also enhances customer experiences.
Companies are switching their mode of IT investments from CapEx to OpEx. Discover how to adjust your IT budget to support the switch to OpEx.
Remote and hybrid work models are here to stay. Discover how Anywhere Operations can enhance your business continuity plan for sustainable growth.
A business continuity plan is crucial for your company’s risk mitigation strategies. Let’s consider the top benefits of this risk management tool.
Green IT helps businesses save on costs while preserving the environment. Let’s consider a few sustainable IT projects that companies can implement.
Anywhere Operations is the new frontier for work. Let’s discuss the top employee onboarding training tips to maximize performance and growth.
By 2023, approximately 40% of organizations are predicted to transition towards Anywhere Operations.
Anywhere Operations and the hybrid work model are the new normal. Let’s explore the top five management strategies for today's hybrid workplace.
The new normal requires adopting an Anywhere Operations model. Let’s explore the top budget areas that will help your company work from anywhere.
Optimizing the Anywhere Operations model in your organization will yield several benefits, yet there are some common pitfalls to avoid. Let’s explore them!
While most industries appear to have adjusted to the work-from-anywhere model, we should consider several challenges that may arise in this mass shift.
Anywhere Operations represent the new normal for business operations. Let’s explore the top five critical policies necessary for its adoption.
Anywhere Operations has emerged as a leading work model. Discover the key questions to ask your stakeholders before you adopt it.
The advantages of Anywhere Operations not only create a compelling business case for enhancing your company’s performance, but they can help you make an impact.
While "Work from Anywhere" is a common term, let's explore the future of "Anywhere Operations" and its implications for small businesses.
An end-of-year letter from Neelesh Patel, Net Friends President, about our Customer Success and Growth in 2021.
A 2021 reflection and end-of-year letter from John Snyder, Net Friends CEO.
Most businesses don’t have the luxury of conducting a formal Business Impact Analysis. Here's a BIA shortcut for your everyday business decisions.
Leverage your Technology Roadmap in new ways by exploring its greater potential and unlock even more business growth.
Your Technology Roadmap is only as powerful as you allow it to be when you regularly consult it with your internal stakeholders to advance your goals.
The Technology Roadmap should be a close companion to your IT Budget. Discover pro-tips from Net Friends on how to better capture your IT spending.
When targeting your desired outcomes is too difficult, try this brainstorming exercise to help you move forward with building your Technology Roadmap.
A Technology Roadmap will help any decision-maker capture a visual reference of the technology plans and enhancements that will drive their business forward.
Discover a powerful tool that can help you capture your technology goals and scale your business. A Technology Roadmap is your IT Budget's missing companion.
Net Friends CEO John Snyder shares his motivations to create a demand-driven facility for his company to use as needed to collaborate and enrich their work.
Implementing these cloud-based services may be the game-changer you need to grow your business and profit margin.
Do you need grant funding for your IT? Unsure about how to acquire and maximize IT grants? Explore how a Managed IT Services Provider can help you!
At Net Friends, we regularly review our contracts to revise wording that is ambiguous, update service features, and assess how we can address risk exposure.
Net Friends aims to use "natural language" in our contracts, because we believe that they should be understood by the people who sign them.
Does your company have an IT budget? What are your tech spending categories? Keep reading for great insights on what should be included.
We interviewed Cynthia Hemingway, the Chief Financial Officer for Fourlane, about her perspective on being both a provider and consumer of IT.
John Snyder, CEO of Net Friends, shares valuable insights gained from experience to help others in business achieve success more quickly.
Net Friends CEO, John Snyder, shares hard-won knowledge to help others in business find a shorter path to success.
After years of parallel growth with our software sister company, we became a stronger business with greater clarity and focus on our best-in-class IT solutions.
With over 15 years of hiring perspective, John Snyder, Net Friends CEO, shares his thoughts on the common traits he looks for when hiring new talent.
How our Founder, David, fostered a culture of entrepreneurialism and experimentation that few IT Support companies have pursued...
A typical small business' IT budget should be somewhere between 3-7% of its total revenue. Here are 5 key questions to consider before investing in your IT.
Business coach Mark Henderson Leary is the podcast host of "You're Doing It Wrong," where he interviewed John Snyder about implementing EOS at Net Friends.
As businesses worldwide shifted to work-from-home configurations at the start of the pandemic, this left many with little choice but to adopt “BYOD” solutions.
As Rahm Emanuel once said, “You never want a serious crisis to go to waste.”
Many small business owners have not performed the due diligence that will ensure their telecommuting policies are ready for a significant shift.
Our managers designed a practice drill that put each staff member in their preferred remote environment to verify they could perform their duties.
Many businesses are encouraging/requiring employees who can work remotely to do so because of the current pandemic. Here are some questions you should consider.
“I’ve never seen a network diagram that didn’t require a guided tour by the person who made it,” said Randy, our SOC 2 auditor, back in March 2019.
Unfortunately, health care emergencies don’t wait out a storm. High stress, high risk, high stakes.
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